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Hi, I recently got a simcard with my Prepaid S plan and after 28 days, as expected, I received an sms from O2 on 14 June that my Prepaid S plan was extended until 11 July but nothing actually happened - I wasn’t charged and data & minutes were not updated. I added a datapack L for now to have some internet at least, but I don’t understand why my S plan wasn’t renewed on 14 June even though I had sufficient funds (over 14 euros - more than needed for the My Prepaid S plan). 

Looking forward to your help, O2 team!

Thanks

Hi!

 

Have you checked in Mein o2 what the status of the o2 my Prepaid S is?

Active (Aktiv), Inactive (Inaktiv) or something else?

Hey, I am sorry, it is Aktiv and the issue was resolved. Thanks for such a quick answer and have a good day further :) 

Nice to hear.
I wish you a nice weekend.

Dear @loislois ,

welcome to our community. 🐞

Good to hear that everything is working in the meantime.
Thanks also to @tearsbeforecrying for the support.

Kind regards,

Andrea

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