Nummernänderung

Old. I simply changed the network... And asked for the number to be replaced with my old number Too complicated or what? I've been waiting for a second week for nothing... 

So you requested that your old number be ported to o2 from your previous provider and submitted the form two weeks ago? No that is not complicated but it can go wrong, for example if there is any discrepancy between in the data o2 has and your old provider has. Have you asked customer services what the problem is?

Gave For me personally, I could keep this new number... But I have a company and clients' contacts on the old one... And at the moment the number is switched off and it hurts me... Time is money 

Ok, great, thanks, if I could get a number from you where someone answers the phone by 8 p.m., that would be great. Thanks, have a nice evening, best regards 

Hello @Damoanix09, 

I see you have already received great support from bs0 :) 

In the meantime, have you contacted our English hotline? If so, have they been able to clarify your concerns? Or can we still support you here?🙂

Best regards
Cora

Guten Morgen @Damoanix09,

wir möchten das gerne mit dir klären und lösen. Ich habe dir jetzt eine persönliche Nachricht geschrieben da ich noch ein paar Fragen dazu habe und Daten benötige 🙂

Liebe Grüße

Kathi