Please I have been asked to pay an outstanding amount of 8.55 euros in order to reactivate my account by buying a top up card. I bought it but the problem still persist. I have no service on my smartphone. Please help me.
Edit by o2_Katja: Moved to our English Community
Lösung von o2_Kurt
Hi
in this case, please contact us via phone to get in touch with our billing department.
We can’t look up the details from here, the billing department on the other hand has all the infos.
If the outstanding amount is already paid, it should only be a matter of checking and unlocking 
Best regards,
Kurt
Hi
sorry for the late reply. Has the card been reactived or does the error still persist? Does the SIM ask for the PIN after a reboot?
Best regards,
Kurt
Please the card has not been reactivated. Yes the SIM does ask for the PIN after a reboot but that does not resolve the ‘No service” issue after I enter the correct PIN. Thank you.
Best Regards,
Moses.
Hi
in this case, please contact us via phone to get in touch with our billing department.
We can’t look up the details from here, the billing department on the other hand has all the infos.
If the outstanding amount is already paid, it should only be a matter of checking and unlocking
Best regards,
Kurt
Hello Kurt,
Please what is the contact number for the billing department? Please note that I can not make this contact myself because of my obvious situation regarding my O2 network. Would it be okay for someone with a different network to make the contact via phone on my behalf? However I have paid the outstanding amount. I have screenshots of the transactions.Thank you.
Best Regards,
Moses.
Hi
you can certainly try, but a direct contact would be better, in my opinion.
You can find the number here:
https://www.o2online.de/kontakt/
You can either try choosing the right option from the voice menu or let the agents transfer you to the correct hotline.
Best regards,
Kurt
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