Hello,so yesterday i ordered a new phone with sim card and tariff,and in mail says “ you will get your 2nd email a little later in which you will be able to see your order and get a tracking number but i still haven't got that mail . I looked in all folders on my email account but it’s nowhere to be found.
Edit o2_Larissa: moved to English o2 Community: Mobile
Lösung von o2_Kurt
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Hi
nice that you found another phone you like to order.
Unfortunately, the phone was denied internally. But I have sent a message to our department to ask them if there is any possibility that you can buy this phone.
As soon as I have a reply, I will let you know.
Loving greetings,
Tobias
Hi
I have good news for you. After consulting our credit check-department, I have now the possibility to send the device “iPhone 13 Pro Max 128 GB in gold” to you. The monthly rate is as the order before 36 € for 36 months.
You will receive the device in approx. 3-4 weeks.
I hope that you are happy about this solution.
Loving greetings,
Tobias
Hi
I have good news for you. After consulting our credit check-department, I have now the possibility to send the device “iPhone 13 Pro Max 128 GB in gold” to you. The monthly rate is as the order before 36 € for 36 months.
You will receive the device in approx. 3-4 weeks.
I hope that you are happy about this solution.
Loving greetings,
Tobias
I Am more than grateful for your hard work and help,Thank you Very much and i cant wait for a new device!
Hello
I also very much hope that no further problems have arisen.
If there is something wrong, of course you are welcome to contact us again! 
Kind regards
Jessica 
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