Hello,so yesterday i ordered a new phone with sim card and tariff,and in mail says “ you will get your 2nd email a little later in which you will be able to see your order and get a tracking number but i still haven't got that mail . I looked in all folders on my email account but it’s nowhere to be found.
Edit o2_Larissa: moved to English o2 Community: Mobile
Lösung von o2_Kurt
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Hi
have you received the SIM-Card? We currently have some trouble with the credit check, which is why the hardware order can be a bit delayed.
Since your account is not yet asocciated with a contract, I have no data to look at right now.
We can switch to personal messages to check in your order, if you like - just let us know 
Viele Grüße,
Kurt
Hello,so yea i guess i did but the problem is i am on Vacation for next 3 weeks and i am not able to look at it or activate it..
But if it is not available thats not a problem,is there any way to cancle it or?
Hi
sorry for the delay! 
Yes, there is a way to cancel it. Just sent a withdrawal to the following adress:
You can use this form:
Just enter your personal data, Order Information (one for each order) and send it via e-mail to the adress 
Have a nice vacation!
Best regards,
Kurt
Is there any way to delay the the shipping to when i come back in Germany? I will be back in 2 weeks so can we postpone the delivery untill then?
Hello
we do not offer the possibilty to delay a shipment to a later date, sorry :-/
Regards,
Lars
Ok,so what will happen with the phone if it gets delivered and i am not home and not able to pick it up?
Hi
it depends on the instructions given by DHL. It might be that DHL sends the phone back to us.
It might be that you can pick up the phone at a specific place.
Did you get the tracking-number meanwhile in order to check the status of your delivery?
If you do not have any tracking-number yet, just let us know. We will then switch to private messaging.
Loving greetings,
Tobias
Yes i got the tracking nummer,and they left it in one DHL Filiale.
But i meant to ask what happens if i am not able to pick it up on time and they send it back to you guys?
Can you simply resend it when it comes back to you or?
Excuse me for so much questions,And thank you all so much for your help!!
Hi
oh, I see what you mean.
Okay, if you cannot pick up the phone on time from the place mentioned by DHL, the phone will be simply returned to o2 again.
In this case, you just need to order the phone again when you come back from vacation. It will not come back automatically to your address again.
I hope the procedure is now clearer for you.
Loving greetings,
Tobias
Ok,so yea i did not pick up the phone in time,but now all i have available on this page is like new contract,there is no option for just phone order.
Can someone walk me through this process please! 😂
Hi
I regret that you were not able to pick up your phone on time. Did you try to contact DHL concerning your phone?
You can order a new phone now by using this link: phones without tariff
If you order the phone again, please be aware that you will lose your hardware-discount as the contracts have not the same date anymore.
Therefore, if you are still in the withdrawal period of 14 days, it might be wise just to cancel everything and to order the contract together with the phone again.
I hope you will find the right solution for you.
Loving greetings,
Tobias
I mean i would like to cancel it but how do i know if i am still in withdrawal period.
I have recieved the SIM Card but did not activate it and the first month rate is paid from my bank account so i dont really know,but i would like to cancel it and just order a new one..
And one more question.
If I lets say order a phone without tariff,will I be paying the same ammount on my actual tariff because i ordered a new phone plus sim card,or will i be paying just for the sim card.
Because i don't want to pay for a phone i did not recieve and than on top of that for a new phone,if you know what i mean..
Sorry for so much disturbance!
Hi
thanks for your replies. I really understand your worries. But I hope that we still find a convenient solution for you.
In order to check everything in detail for you, I just need some more personal information from you. Therefore, I just have sent a private message to you via
Thanks a lot.
Loving greetings,
Tobias
Hi
thanks for your details under
I have now contacted our delivery-department. They will start now their investigation.
As soon as I have any news, I will let you know.
Additionally, you will receive a letter in the next days about your 4-digit personal identification-code.
Loving greetings,
Tobias
Ok,Thank you very much!
I appreciate your help!
Hello,so it is me again. Sorry for disturbance…
So on Monday morning while i was at work around 7 am i got a notification that i have recieved a order from o2,and i guess it was my phone.
When i came back from work i looked around my apartment for a box and in my mailbox for the pickup ticket because i tought that they maybe left it in a parcel shop and no luck again.
I than went and looked the order status on the DHL site and it says “delivery completed successfully”.
So i don’t know anymore what to do,i sent an E-mail to dhl regarding this problem but still got no answer,so i am back here again on this forum looking for a possible clue or a solution on where it could be.
And again I am very sorry for disturbance,and thank you for your help so far!!!
Hi
I have good news for you: the phone came back from DHL and will be cancelled. We will send another IPHONE 12 PRO MAX128GB,PAZIFIKBLUE+AIR PODS PRO to you within the next days.
I hope you are happy about this solution.
Loving greetings,
Tobias
THANK YOU SOOO MUCH,I really appreciate the help and info you provided,it means a lot to me!!
Thank you and have a wonderful weekend!! 😁😁
And will you be able to provide me with tracking number when it is dispatched? 😂
Hi
thank you for your nice words.
You will get an e-mail from DHL with the tracking-number. At the moment, I do not have any further information for you.
Hope that you will receive your phone soon.
First of all, enjoy your weekend.
Loving greetings,
Tobias
Hi
I have not so good news for you.
Unfortunately, I received the information from our delivery department that the iPhone 12 is out of stock.
So, we could not reorder the phone for you.
I regret that I cannot offer you a convenient solution.
Would you like to get another phone instead?
Loving greetings,
Tobias
But can you give me some options one what phones do you have available,but i would love to stay with IOS,no android or some other..
LG Kristijan!
Hi
oh, I am so sorry. Hopefully you still can sell it to another person.
Just have a look online on our iPhone-page: device offers at o2
Loving greetings,
Tobias
Hi
oh, I am so sorry. Hopefully you still can sell it to another person.
Just have a look online on our iPhone-page: device offers at o2
Loving greetings,
Tobias
It’s all good hah
So just ordered a new phone,hope there won’t be problems again with second E-mail 😂
Once again Thank you so much for your help!!
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