Hi @benbrk welcome in germany and in our community. 

Has the sim card already been activated or are there difficulties with the registration? 

I would recommend you to go to the o2 store with your ID and ask the seller about the error. 

 

many greetings

Michael

Hi @o2_Micha  Thankyou .

I have used the sim for more than one month, but now only I realized the name error when I downloaded the MeinO2 app. And yes, I will go directly to the Telefonica office or store.

Best regards

Ben

Hi @benbrk thanks for your answer. 

Have you been to the o2 shop? 
Were you able to find out what the name is/was about? 
Feel free to get in touch. If I can support you, please let me know.  

Best regards
Michael

Hi @o2_Micha ,

I went to O2 shop and also to Telefonica office 3 times. But nothing helped. They gave me Reklamation nummer and I called them. One person said she will send a 4 digit code to my number in 2-3 days butthis is 7th day and I did not get any code. So I called in that number again and now the person I talked said I should fill Besitzerwechselformular and send them. When I checked I found that, this also need the 4 digit code that I don’t have. I don’t think I can change the name. So I am taking a new sim from other company. Thank you  for the hlep.

Best regards

Ben

Hi @benbrk ,
thanks for your response. 
As i can see the colleagues already working on the Besitzerwechsel. 
Please keep us informed. 

kindly regards 
Michael

Hi @o2_Micha 

thank you so much for the help. Even though it was a lot of hassle, I got it done.

best regards

Ben

@benbrk 

You´re welcome