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My tariff is a joke, I want out

R
Neuling

Hi!

I am paying 33 euros/month for the o2 Mobile L Boost Flex Online tariff, which promises up to 300mb/s.

While I can read and understand that *maximum* speed refers to an hypothetical cap that will never be reached, I am now navigating at a speed of up to 5 mb/s.

This is unbearable, I made the contract today and want out already, I need internet for work and cannot do anything with this, given what I was promised and how much I’d be paying.

Lösung von o2_Andrea

Dear @RossiDev ,

as @bs0 already mentioned, you don’t need the app to make a withdrawal.

Please use our form for a withdrawal and sent it by Email within 14 days after the activation of the contract to us ( widerruf@cc.o2online.de).

Then it will be cancelled.

Kind regards,

Andrea

 

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6 Antworten

bs0
Profi
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  • bs0Profi
  • Profi
  • 41589 Antworten
  • 2. August 2023

If you made (sic) the contract online or by telephone you have 14 days in which you can cancel the contract. Otherwise as it is a Flex Tarif you can terminate the contract at any time with just 4 weeks' notice.

In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
o2_Sven
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  • o2_Sven
    o2_Sven
o2_Sven
  • o2_SvenModerator
  • Moderator
  • 15517 Antworten
  • 2. August 2023

Hello @RossiDev ,

welcome to the o2 Community 💙.

You’ve already gotten some good Infos from bs0 for how you can end your contract. Aside from that you could also take a look at the LiveCheck and see if there are maybe currently any known issues that might be affecting the internet speed at your address.

 

Kind regards, Sven

Der Wochenrückblick - https://g.o2.de/wcr
R
Neuling
  • RossiDev
  • Autor
  • Neuling
  • 2 Antworten
  • 2. August 2023

@o2_Sven any chance I might get a link to so?
GooglePlay doesn’t allow me to download the app because of the country limitation and the website is anything but accessible

BR

R
Neuling
  • RossiDev
  • Autor
  • Neuling
  • 2 Antworten
  • 2. August 2023

@o2_Sven Update:

I did manage to get the app working via VPN 

I get server error 503 when trying to log in using the same credentials that get me in from the browser.

Can I get a confirmation from your side about what to do? I don’t want to waste money because of a technical issue external to me.

bs0
Profi
Forum|alt.badge.img+9
  • bs0Profi
  • Profi
  • 41589 Antworten
  • 2. August 2023

You don't need the app.

To cancel the contract within 14 days send an email to widerruf@cc.o2online.de. 

To terminate the contract: http://info.o2online.de/kuendigung/

In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
Joe Doe
schluej
o2_Sven
3 Personen gefällt das
  • Joe Doe
    Joe Doe
  • schluej
    schluej
  • o2_Sven
    o2_Sven
o2_Andrea
  • o2_AndreaTeam
  • Team
  • 26467 Antworten
  • Lösung
  • 5. August 2023

Dear @RossiDev ,

as @bs0 already mentioned, you don’t need the app to make a withdrawal.

Please use our form for a withdrawal and sent it by Email within 14 days after the activation of the contract to us ( widerruf@cc.o2online.de).

Then it will be cancelled.

Kind regards,

Andrea

 

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