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My O2 prepaid sim card activated but not working afterwards.

Iftekher
Lehrling

Hello,

I’ve ordered prepaid SIM card and it reached to me day before yesterday via post. Then yesterday I’ve activated my sim card via POST IDENT. I saw it is activated after restarting my phone. Got few messages. One of them were I need to recharge within 48 hours. But after few hours I can see there is no signal in my phone. I am using dual sim card phone. my another sim card has network signal perfectly. Also I’ve removed my old sim card, switched sim slot, restarted phone several times, but my moble phone does not show any sim card even inserted in it.

What should I do now? Is it a problem with recharge? Is it possible to recharge without sim card signal?

Note: I’ve O2 DSL connection. But I cannot see any option to add my prepaid card number to my O2 account. So I went to register my sim card, but it is sending SMS code, which I am unable to receive because sim card is dead.

Lösung von Iftekher

Hi @o2_Ines, 

Thanks for your reply. But I've waited long enough for your reply and ordered a new prepaid SIM card again which reached yesterday. Let's see if this work or not. Otherwise I'll have to come to you again!

Regards,

Iftekher

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Many thanks, Iftekher
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    12 Antworten

    o2_Ines
    • o2_InesModeratorin
    • Moderatorin
    • 5538 Antworten
    • 20. April 2021

    Hello @Iftekher, welcome at our community. I am sorry for the issues with the new card?

    Does the problem persist? If yes, i can send you a new SIM-Card.

    Kind regards, Ines.

    D
    Einer Person gefällt das
    • D
      DanszTheDude
    Iftekher
    Lehrling
    • Iftekher
    • Autor
    • Lehrling
    • 46 Antworten
    • Lösung
    • 21. April 2021

    Hi @o2_Ines, 

    Thanks for your reply. But I've waited long enough for your reply and ordered a new prepaid SIM card again which reached yesterday. Let's see if this work or not. Otherwise I'll have to come to you again!

    Regards,

    Iftekher

    Many thanks, Iftekher
    o2_Matze
    • o2_MatzeModerator
    • Moderator
    • 22056 Antworten
    • 21. April 2021

    Hi @Iftekher 

    I am sorry that you had to wait so long.

    Please let us know if now everything works as plannend. 

    Best Regards Matze 

    https://g.o2.de/wcr
    Y
    Neuling
    • Yetty
    • Neuling
    • 1 Antwort
    • 25. November 2021

    Hello, I order a sim replacement on Monday at the o2 office and the sim has not been working since then it shows no sim card, I have tried restarting my phone many times and still the same thingb… I will appreciate it if you can help me solve the problem. Thanks 

    o2_Kurt
    • o2_KurtModerator
    • Moderator
    • 18572 Antworten
    • 25. November 2021

    Hi @Yetty ,

     

    all activation order are completed and closed.

    If the phone does not recognize the SIM, does not ask for the PIN and shows “no SIM inserted”, please check the SIM in a different phone and a different SIM in that particular phone.

    It doesn’t matter if the SIM is activated or nor; the SIM PIN always comes first. Even with no available network  the basic functions of the SIM should be available.

    If a different SIM works just fine, and the your new SIM won’t work anywhere else, we’ll need to replace the SIM one more time.

    If your phone does not respond to any SIM at all, try to take a look at the SIM-Slot:

    Are there any misformed pieces or is there a lot of Dust?
     

    Best regards,

    Kurt

    Signatur :)
    Castiel
    Einer Person gefällt das
    • Castiel
      Castiel
    S
    Neuling
    • Soulrayne
    • Neuling
    • 2 Antworten
    • 25. Mai 2022

    Hello, i have the same problem. Today i bought a sim card from REWE, i activated it on Postident, but still not working. I recived the mail where is specified that my sim card is activated, but still not working. The phone requested me the PIN, worked, but still i don’t reach calls, sms or the internet is not working. The sim card that i bought today is that with 6,5 GB LTE MAX ALL NET FLAT with 15 euro startguthaben.

    S
    Neuling
    • Soulrayne
    • Neuling
    • 2 Antworten
    • 26. Mai 2022
    o2_Kurt schrieb:

    Hi @Yetty ,

     

    all activation order are completed and closed.

    If the phone does not recognize the SIM, does not ask for the PIN and shows “no SIM inserted”, please check the SIM in a different phone and a different SIM in that particular phone.

    It doesn’t matter if the SIM is activated or nor; the SIM PIN always comes first. Even with no available network  the basic functions of the SIM should be available.

    If a different SIM works just fine, and the your new SIM won’t work anywhere else, we’ll need to replace the SIM one more time.

    If your phone does not respond to any SIM at all, try to take a look at the SIM-Slot:

    Are there any misformed pieces or is there a lot of Dust?
     

    Best regards,

    Kurt

    o2_Matze schrieb:

    Hi @Iftekher 

    I am sorry that you had to wait so long.

    Please let us know if now everything works as plannend. 

    Best Regards Matze 

    o2_Ines schrieb:

    Hello @Iftekher, welcome at our community. I am sorry for the issues with the new card?

    Does the problem persist? If yes, i can send you a new SIM-Card.

    Kind regards, Ines.

     

    Can someone help me with my problem?

    o2_Kurt
    • o2_KurtModerator
    • Moderator
    • 18572 Antworten
    • 28. Mai 2022

    Hi @Soulrayne ,

     

    the PIN-entry request is a good sign! The activation can take up to 24 hours. Have you tried turning your phone off and on again?

    Best regards,
    Kurt

    Signatur :)
    Castiel
    Einer Person gefällt das
    • Castiel
      Castiel
    L
    Neuling

    I ordered o2 prepaid sim card , im suffering 2weeks already to aktivate it, my Roumanian id document not accepted, so i had to 3 time to Deutsche Post filiale to make ident chekt , on 2 places staff said , that its done , now i just have to wait for e-mail, but nothing happening , i didnt even get e-mail after couple days… cant understand what is so hard..

    o2_Andrea
    • o2_AndreaTeam
    • Team
    • 26467 Antworten
    • 24. Juni 2022

    Dear @LorandjJakab014 ,

    please accept my apologies for any complications with the activation. Did it work in the meantime, were you able to activate the SIM card?

    Kind regards,

    Andrea

    Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.
    S
    Neuling
    • Sefarad
    • Neuling
    • 1 Antwort
    • 22. Juni 2023

    My prepaid card worked for a few days but it stopped all of a sudden with 10GB of data left. I went to an O2 store yesterday. The guy took the sim card out and put it back in and it seemed to work until this morning. Now, it’s not working anymore. I went back to the store and they told me to call a number for prepaid cards. I called but they DO NOT speak any English. I am shocked at how bad the customer service is here. No one can help me. I paid them 30 euros and lost the money. It feels like I’m in a third world country. On my way to Vodafone to buy another prepaid card from them. I will never give O2 any money ever again and will make sure to tell all my friends about this company. 

    o2_Ines
    • o2_InesModeratorin
    • Moderatorin
    • 5538 Antworten
    • 24. Juni 2023

    Hi @Sefarad, welcome at our community.😀

    I am very sorry that your card has stopped working. And I also find it strange that it works sometimes and then not again.

    I checked the system and everything looks fine so far. Please try restarting your phone.

    Kind regards, Ines.

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