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My money does not show up

J
Rang

Hello, 

I forgot to put enough money in my direct debit so O2 cannot charge me. So I called customer service and made a bank transfer of 20 euro with all the details provided by the customer service on March 7th. The amount have still not been credited to my account. Later, I got the message that my number will be suspended on March 8th.

My bank said it successfully sent to O2 since March 7th. I would like to know where my transferred money is and if it will show up on my balance.

Can you please help me track this transaction?

Many thanks!

 

o2_Giulia, 11.03.2024, 14:43: verschoben von O₂ Prepaid zu English O₂ Community: Mobile

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Lösung von o2_Lea 14 March 2024, 10:09

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10 Antworten

Bumer
Rang

Call the English-speaking hotline.

 

J
Rang

Call the English-speaking hotline.

 

Hi, thank you so much but right now my number is suspended. I cannot make any call unless I transfer the money again which I don’t want to do until I have some answer about my first transaction.

bs0
Rang
Benutzerebene 7
Abzeichen +7

Can you not borrow a phone from a friend so you can call customer services?

In einem Diskussionforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
J
Rang

Can you not borrow a phone from a friend so you can call customer services?

I can do that but last time I called them. They said that the number is for the post paid customer. However, they provided me the instruction to transfer the money and I ended up in this situation right now. I can call them again but would be happy to get some answer from their team online, too.  

o2_Steffen

Hello and welcome to the community @Jean26. 💙

Depending on the time of day you made your transfer on March 7th, the amount should be credited to our account today or tomorrow.

I also just checked your prepaid number and there is currently a balance of -21.89 EUR due to the direct debit return fees of 4 EUR.

In this case, the 20 EUR transfer would not be sufficient and there would still be a minus of -1.89 EUR. I would recommend making another transfer immediately.

Best regards

Steffen

 

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J
Rang

Hello and welcome to the community @Jean26. 💙

Depending on the time of day you made your transfer on March 7th, the amount should be credited to our account today or tomorrow.

I also just checked your prepaid number and there is currently a balance of -21.89 EUR due to the direct debit return fees of 4 EUR.

In this case, the 20 EUR transfer would not be sufficient and there would still be a minus of -1.89 EUR. I would recommend making another transfer immediately.

Best regards

Steffen

 

Can you provide me the instruction to tranfer the amount on private message since I cannot use sms to get O2 bank details to transfer the money. Many thanks. 

o2_Lea

Hello @Jean26,

take a look at our article with our prepaid tips: 7 Prepaid-Tipps: Guthaben aufladen, abfragen, auszahlen | O₂ Community (o2online.de) There are several ways to top up your prepaid balance.The website and app now look a bit different. Please let me know if it worked out.

Kind regards

Lea

o2_Lea

Hey @Jean26, can you give me some feedback on wether it worked for you? 😊

J
Rang

Hey @Jean26, can you give me some feedback on wether it worked for you? 😊

Hi. I got a refund because I think the instruction was wrong and I figured to transfer themoney again. Thank you so much

o2_Giulia

Hello @Jean26,

I'm pleased to hear that your issue could be clarified then ✅

Please let us know if you have any further questions.

Best regards and happy Easter holidays 🐰

Giulia

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