Hello 02 community
Recent invoice of mine showing music package charged for 4 weeks total pf amount around 22 euros which i didnt activate and i dont even know what it is. Can someone helpe how tp deactivate it and get refund of the full amount theu deducted from my bank account. It looks really like a fraud. If not i can proceed legally
Thank you
Edit o2_Larissa: moved to English o2 Community: Mobile
please look here
Hi
welcome to our English Community.
I regret that you did not come earlier in order to clarify the issue with the o2 Music-suscription. Please be aware that subscriptions such as this o2 Music-pack has to be confirmed by SMS. Additionally, you also get a confirmation about the subscription.
Please have a look here to find out what you ordered: o2 music-pack
I have now deactivated the o2 music-pack for you and I will give you a credit for your last bill. The credit will be balanced with your next invoice.
I hope you agree to this solution.
Loving greetings,
Tobias
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