Someone from Support cancelled today during the morning my IPV4 dynamic IP address, putting me back into the CGNAT.
I called technical support and they said it was a mistake that I needed to call Contract Support to give me back the ip address.
I called them, I received the message that it was reactivated, but still, I dont have it.
Could you please check that my IPV4 dynamic address is reactivated and that I am out of the CGNAT?
I don´t understand how these mistakes can occur to randomly deactivate my IPV4...
Frage
IPV4 CGNAT Open
APN is still netpublic? Have you test to put back Internet and put back netpublic?
Live long and prosper 🖖
Einer Person gefällt das
- Moderatorin
- 2563 Antworten
Hello
nice that you have found your way to us again and that you are reporting here😊
I see you've already received a tip from schluej. Too bad it didn't work out. Unfortunately, I can't see
why the public IPv4 address was deactivated for your contract. If you didn't do this yourself, I can only assume
that it was a mistake. I can understand your displeasure about this.
Have you already restarted the device or devices?
Best regards
Daniela
Deine Antwort
Werde Teil der O₂ Community!
- Melde dich bei Mein O₂ an (oder registriere dich schnell)
- Wähle deinen Nutzernamen für die Community
- Erstelle dein Thema oder deinen Kommentar und lass dir schnell und unkompliziert helfen
Anmelden
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
