Hello! I’ve updated my bank account and on 04.11.2021 I received a confirmation from O2 that my banking data has been updated. On 15.11.2021 however my previous bank account was charged the monthly fee. It didn’t have any money there naturally, so I was also charged by the bank for the cancellation of the payment. The banking information in Mein O2 is correct, I checked. I’d like to get this settled and also get a compensation for the money that my previous bank charged me. How do I do that? Is there any way to file an issue report other than through the telephone support - I’ve been waiting for an hour now for the response on the phone, 2 people already said that it’s not their department that needs to handle this situation, nobody wants to take responsibility.
Gelöst
Incorrect bank account charged
Lösung von o2_Tobias
welcome to our English Community. Nice to meet you here.
As I see, you already contacted us and you got a credit for the dunning fee.
Additionally, we need a SEPA-mandate from you. Please fill out this form: SEPA
I see that you new bank-account is already listed in our system. But in order to debit you, we just need the SEPA-form still from you.
Thanks a lot.
Loving greetings,
Tobias
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