On October 2, I loaded 20 euros for the data pack XL. I did the install but someone canceled. So I loaded 20 Euros twice, but bought only one package. For this reason, I am requesting a refund of 20 Euros. Because I don’t know where my money went. I was charged for a service I did not use.
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Hi
welcome to our community.
I guess that it is prepaid? If so, a payout means that your SIM card will be deactivated. However, we'll be happy to see if it's a misbooking or if you weren't patient enough when booking and a double booking or something like that happened.
Kind regards
Larissa
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