Es gibt einen Mitarbeiter namens „"Name anonymisiert]“, der versucht hat, ein Bestechungsgeld zu verlangen, um einen E-SIM-QR-Code für mein neues Telefon zu generieren. Als ich eine Rechnung verlangte, sagte er, dass man sie nicht ausstellen könne, und bestand darauf, dass ich in bar bezahlen müsse. Das war völlig inakzeptabel. Als er merkte, dass ich ihm auf die Schliche gekommen war, wurde er extrem unhöflich und forderte mich auf zu gehen, mit der Begründung, dass mir auch kein anderer Laden helfen könne. Dieses Verhalten ist entsetzlich und wirft ein schlechtes Licht auf den Service. Solche Personen sollten mit Konsequenzen für ihr Handeln rechnen. Ich bin zutiefst verärgert über diesen Vorfall, und es sind Leute wie er, die den Ruf des gesamten O2-Service schädigen, der letztendlich darunter leiden wird.

Edit o2_Kurt 22.10.2024 / 14:46h - Mitarbeitername anonymisiert

Good morning @MohitYadav 
First of all, I would like to welcome you to our community 
It's great that you've joined us here. What you experienced in one of our stores is not okay 

I understand that you are very upset. 
What amount was involved? What should you pay for a new eSIM?
Did you need an additional eSIM or a SIM swap to an eSIM?
Best regards, Kathi

Dear Kathi, 

I changed my phone, and i wanted to transfer my esim to my new phone. I went to the store and the staff their named "Name anonymisiert] ( O2 store, Altona, Hamburg) asked for 10 Euro cash and when i asked him to give me invoice or some proof, he said it’s hidden amount that we don’t disclose. So if you need QR code for this, you have to pay. After some argument the guy got to know that he got caught by me and he started behaving so badly and tried to harass me. And did something in the system which made my old QR unable to work. This is really very bad. If O2 hire such staff then soon O2 will close. Such people are bad for O2s reputation. 

its been 6 days i am struggling with to get a QR code to activate the esim in my new phone. 
 

I will not stop and will reach out to the whole world about this experience, so that people doesn’t have to suffer like me. 
 

I would like to request you to take some action about that store and particularly for lName anonymisiert] ( Staff). 

Thanks & Regards

Mohit

Edit o2_Kurt 22.10.2024 / 14:46h - Mitarbeitername anonymisiert

He asked to pay in cash and there I caught him.

Hello @MohitYadav , 
I'm sorry that you had a bad experience. 
It is correct that the “old” eSIM profile must be deleted so that a new one can be installed. 
An eSIM profile cannot be transferred to a new cell phone.
It must then be ordered again. 
You can order the eSIM profile online yourself and install it directly.
Under eSIM Bestellung und Aktivierung auf o2online.de you can see how to order and activate a new profile. 
Undero2 eSIM - SIM-Tausch über das o2.de Webportal you can see how to exchange an existing profile. 
You do not currently have an eSIM profile activated, but two physical SIM cards. 
Regarding the complaint about the dealer, I need some more information and will write you a private message. 
Kind regard,
Solveig 

Hello @MohitYadav ,
I hope that the activation of the eSIM profile has worked in the meantime ? 
I have closed the private messages. 
If you would like me to make a complaint about the retailer, please contact me again here.
Then we'll go back to the exchange via private message. 
Kind regards, 
Solveig