Hey,
I bought a 15gb O2 my prepaid M and I didn’t get my simcard after 7 days. the O2 hotline says there is no support in english for prepaid and I dont know how can I track my order and check its status.
Should I order a new one?
EDIT: verschoben in Englisch o2_Maria
Hello
Welcome in the community
When and where exactly did you order the sim card?
The shipping of a sim card can take up to 7-10 days in exceptional cases.
Best regards, Maria
Hey. Hope you are doing well. I ordered a new sim from O2 on the 10th of August 2022. I am yet to receive the sim. The address is correct.
Order number: WSFC453XXX
Could you please check and get back to me asap.
Edit o2_Larissa 20.8./15:37: I have anonymised the order number for data protection reasons. Please note that you are writing in a public forum that can be viewed worldwide.
Hi
I see that your request has already been answered by my colleague in your own post or that you have received your SIM card in the meantime. That makes me very happy.
I wish you a nice weekend.
Kind regards
Larissa
Hi I didn’t received my order placed online .
In last email says delivered, but I do not receive it.
Also I do not have tracking .
I have no card and no many. I pay 74 eur ( prepaid internet 999)
can you please assist
Auftragsnummer mxxxxx]
Ihre Auftragsnummer lautet: txxxxx]
Best Regards
Marcin
Edit o2_Kurt 08.12.22; 18:06h / OrderIDs deleted
Dear
welcome to our Community. 
the DHL tracking says that it was handed over to a person who was there. Have you already asked around?
Kind regards,
Andrea
Hi ive just received it . It working fine, but there was no tracking provide .
Marcin
Dear
I'm glad it got to you. Enjoy it.
Kind regards,
Andrea
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