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I didn't receive my simcard after a week

  • July 8, 2022
  • 7 Antworten
  • 101 Aufrufe
A
Besucher:in

Hey,

 

I bought a 15gb O2 my prepaid M and I didn’t get my simcard after 7 days. the O2 hotline says there is no support in english for prepaid and I dont know how can I track my order and check its status. 

Should I order a new one? 

 

 

EDIT: verschoben in Englisch   o2_Maria

Lösung von o2_Maria

Hello @arashshams ,

Welcome in the community

When and where exactly did you order the sim card?
The shipping of a sim card can take up to 7-10 days in exceptional cases. 

Best regards, Maria

    S

    7 Antworten

    o2_Maria
    • o2_MariaModeratorin
    • Moderatorin
    • Lösung
    • July 11, 2022

    Hello @arashshams ,

    Welcome in the community

    When and where exactly did you order the sim card?
    The shipping of a sim card can take up to 7-10 days in exceptional cases. 

    Best regards, Maria

    Dir hat eine Antwort weitergeholfen? Prima, dann markiere diesen bitte als "Best answer", damit auch andere davon profitieren. ;-)
    S
    Besucher:in
    • Siddhu
    • Besucher:in
    • August 17, 2022

    @o2_Maria

    Hey. Hope you are doing well. I ordered a new sim from O2 on the 10th of August 2022. I am yet to receive the sim. The address is correct. 
     

    Order number: WSFC453XXX

    Could you please check and get back to me asap.

    Edit o2_Larissa 20.8./15:37: I have anonymised the order number for data protection reasons. Please note that you are writing in a public forum that can be viewed worldwide.

    o2_Larissa
    • o2_LarissaTeam
    • Team
    • August 20, 2022

    Hi @Siddhu,
    I see that your request has already been answered by my colleague in your own post or that you have received your SIM card in the meantime. That makes me very happy. 
    I wish you a nice weekend.

    Kind regards
    Larissa

    M
    Besucher:in
    • Markopolo84
    • Besucher:in
    • December 6, 2022

    Hi I didn’t received my order placed online .

    In last email says delivered, but I do not receive it.

    Also I do not have tracking .

    I have no card and no many. I pay 74 eur ( prepaid internet 999)

     

    can you please assist 

     

    Auftragsnummer [xxxxx]

     

    Ihre Auftragsnummer lautet: [xxxxx]

     

    Best Regards

    Marcin 

     

    Edit o2_Kurt 08.12.22; 18:06h / OrderIDs deleted 

    o2_Andrea
    • o2_AndreaTeam
    • Team
    • December 13, 2022

    Dear @Markopolo84 ,

    welcome to our Community. 🎄

    the DHL tracking says that it was handed over to a person who was there. Have you already asked around?

    Kind regards,

    Andrea

    Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.
    M
    M
    Besucher:in
    • Markopolo84
    • Besucher:in
    • December 13, 2022

    Hi ive just received it . It working fine, but there was no tracking provide .

     

    Marcin 

    o2_Andrea
    o2_Andrea
    • o2_AndreaTeam
    • Team
    • December 15, 2022

    Dear @Markopolo84 ,

    I'm glad it got to you. Enjoy it.

    Kind regards,

    Andrea

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