Hi @tonimrs,
welcome to our English Community.
I regret that something went wrong with the delivery. Could you already clarify the matter?
If you need further support, just let me know.
Loving greetings,
Tobias
@o2_Tobias I called customer support on Friday after all and the SIM was resent. On Monday I received an email that it’s on its way - it has not arrived yet, I did not activate it and yet today I received another email with my phone number, contract details and that I will start getting billed for my contract starting 03.02, even if I don’t have it? When I try to track the order (if I don’t somehow receive a technical error message) this is the message I receive: No order could be found for the data you entered. Please check your entries. At this point I’d rather just cancel my contract than pay for a service I am not receiving.
Hello @tonimrs, I am sorry, that you have to wait for so long.
The delivery of a SIM-Card can take 3-7 days. Is it already with you now?
Kind regards, Ines.
@o2_Tobias @o2_Ines
Hey. Hope you are doing well. I ordered a new sim from O2 on the 10th of August 2022. I am yet to receive the sim. The address is correct.
Order number: WSFC453XXX
Could you please check and get back to me asap.
Edit o2_Larissa 20.8./15:27: I have anonymised the order number for data protection reasons. Please note that you are writing in a public forum that can be viewed worldwide.
Hi @Siddhu,
welcome to our community 
We are fine, thank you for asking. How are you?
Did you order a completely new contract from us, are the SIM cards you ordered multicards for your existing contract or is it an order for a prepaid card?
I would ask you not to spread your request over several posts in our community in future. This makes it very confusing for us, but also for you and other members.
Kind regards
Larissa
Edit o2_Larissa 20.8./15:41: I see that your request has already been answered by my colleague in your own post or that you have received your SIM card in the meantime. That makes me very happy.
