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Early contract cancelation due to bad service

  • December 9, 2024
  • 3 Antworten
  • 55 Aufrufe

I have been having a bad connection on my 5G homespot for about two weeks already and it is impacting my job, as I do home-office. O2 team said they estimated a solution until last week (5.12), and no new prediction is available. Internet drops multiple times during the day, making it impossible to have a work meeting.

I still have one year of contract, but I dont want to pay for a service this bad. What are my options? Can I have an early termination without paying outstanding fines because of the bad service?

3 Antworten

Bumer
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  • December 9, 2024

Zur Info, doppelt:

 


o2_Kathi
  • Moderatorin
  • December 20, 2024

Good morning ​@RickyBRA,
please excuse our late response. We need a few days before we can reply, but it shouldn't take that long at the moment.
I understand that you need a good and stable connection for your work from home 😔

We would like to help you with this. Do you still have the restrictions?
What do you see in our Live Check? Is there a known fault?
Best regards

Kathi 🎄


o2_Maren
  • Moderatorin
  • January 4, 2025

Hello ​@RickyBRA ,
how is the situation with your HomeSpot, is it OK again in the meantime?
Best regards, Maren ⛄