Hello guys!

Yesterday I tried to create an order for a phone (iPhone 13) on a 48 months contract from the website but ,after completing the process, I received first the Eingangsbestätigung e-mail, then I received a second e-mail with the title: “Wichtig: Nur noch ein Schritt zu Ihrer Bestellung”. This e-mail stated that I had to make a one-time payment for around 145 Euro instead of the 25 advertised on the website, which was very disappointing to be honest. As far as I understood, the transaction didn’t go through so I thought that the offer was no longer available for this model. Therefore I decided to try with the iPhone 14. The result was the same… a few minutes after completing the process, I received two e-mails, the second one with the same title and content. The only difference was that this time the one-time payment had to be around 185 Euro instead of the advertised Euro. After these two attempts, I thought that the best idea was to get in touch with customer service which I did (on WhatsApp). After exposing my situation and my desire to get a new phone, I didn’t receive any further explanation of these e-mails. All the assistance I got was on placing a new order (iPhone 13, as originally planned). The agent confirmed that the order was going to match what’s advertised on the website, so I accepted. After that, I received the first e-mail (Eingangsbestätigung) but not the second one. Other than that, them help was very poor since my doubts were not cleared. So, I would really appreciate if you could answer the following questions:

• Were the three orders created or only the last one? I can’t see it anywhere on my profile whether the orders were placed or not.
• If more than one order were created, could you please cancel the other two? I would only like to keep the last one: iPhone 13 (128 GB) - Polastern - 48 months contract - 25 Euro one-time payment.
• Does the fact that I didn’t receive the second e-mail, after the order was placed by the agent, mean that the transaction went through as advertised on the website? Can you please help me confirm that?

Thanks in advance for your help.