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Deposit not credited to prepaid sim card

S
Neuling

Hi! I transfered 30 euros from my Wise account to the O2 with all of the SMS details I received (IGAN, BIC and verwendungszweck) but the amount was not credited to the sim card. The bank confirmed that the value was deposited just a few seconds right after I made the transaction, but O2 never updated the amount with the extra 30 euros that I deposited.

I want to know how long should I keep waiting for that update do happen or if I should just request for a refund.

 

Edit by o2_Andrea: verschoben von o2 Prepaid zu English o2 Community: Mobile

Lösung von o2_Jessica

Hello @shelly.leal,

thank you for your enquiry with us in the o2 community 😊

I have just checked for you. Your 30 euros are shown in your prepaid credit.
Please note: in Germany, bank transfers do not take place on weekends. The day of your transfer was a Saturday (23.04. when you wrote here). Accordingly, the transfer was made on 25.04., i.e. the following Monday.

Kind regards
Jessica 🌷

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    S
    Neuling
    • shelly.leal
    • Autor
    • Neuling
    • 5 Antworten
    • 23. April 2022

    @o2_Support @o2_Jessica  please I request for help with this case

    o2_Jessica
    • o2_JessicaTeam
    • Team
    • 14880 Antworten
    • Lösung
    • 28. April 2022

    Hello @shelly.leal,

    thank you for your enquiry with us in the o2 community 😊

    I have just checked for you. Your 30 euros are shown in your prepaid credit.
    Please note: in Germany, bank transfers do not take place on weekends. The day of your transfer was a Saturday (23.04. when you wrote here). Accordingly, the transfer was made on 25.04., i.e. the following Monday.

    Kind regards
    Jessica 🌷

    Do you need help in English? For english support visit our english community (https://g.o2.de/englishcommunity) and our english FAQ section (https://g.o2.de/faqsection)!
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