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contract rejected but no refund

  • 17 November 2023
  • 5 Antworten
  • 32 Aufrufe

Dear [O2 Customer Support],

I hope this message finds you well. I am writing to express my extreme disappointment and frustration regarding a recent experience I had with O2. I entered into a contract for an iPhone 15 Pro Max, for which I made an advance payment of 185.99 euros. Regrettably, my contract was later rejected, and I received notification of this via email.

Despite the rejection, I have not received any updates on the return process or the status of my refund. I have made several attempts to contact O2 via email, but unfortunately, I have not received any responses. This lack of communication and transparency is deeply concerning and has left me feeling helpless and dissatisfied as a customer.

I kindly request your immediate attention to this matter and seek clarification on the following:

  1. The status of my refund for the advance payment made for the rejected contract.
  2. Information on the return process for the iPhone 15 Pro Max following the contract rejection.
  3. An explanation for the lack of response to my previous email inquiries.

I believe in fair and transparent business practices, and I trust that O2 values its customers' satisfaction. I am hopeful that this issue can be promptly addressed to rectify the inconvenience and distress caused by the lack of communication and unresolved financial transaction.

Please consider this communication as a formal complaint and provide a comprehensive response at your earliest convenience. I am more than willing to cooperate and provide any necessary information to facilitate the resolution of this matter.


5 Antworten

Hello @abd02,

welcome to our o2 Community 😀

Many thanks for your inquiry. The amount is always transferred back to the payment method originally used. The refund will be made automatically within 10 days if the deposit has been received via Paypal or credit card.

How long ago was the order and did you pay via one of the two methods?

Best regards

Giulia

Hello @abd02,

welcome to our o2 Community 😀

Many thanks for your inquiry. The amount is always transferred back to the payment method originally used. The refund will be made automatically within 10 days if the deposit has been received via Paypal or credit card.

How long ago was the order and did you pay via one of the two methods?

Best regards

Giulia

I paid by visa card, I have the proof too. Paid on 16th November, amount 185.99. 11 days passed no return yet and no response from anyone! Please let me know when will I receive my money back?

Benutzerebene 7

Dear @abd02 ,

as mentioned above by o2_Giulia it needs 10 working days to make the refund after the money reaches us. It should therefore arrive soon.

Kind regards,

Andrea

Dear @abd02 ,

as mentioned above by o2_Giulia it needs 10 working days to make the refund after the money reaches us. It should therefore arrive soon.

Kind regards,

Andrea

Hello, I have still not received it. Its been 20 days. Please respond. I am very disappointed 

Hello @abd02, I'd be happy to take a look at that for you and, if necessary, create a ticket on your behalf.

Let's switch to private messages so we can exchange all the necessary information there.

You will receive a private message shortly from our o2support account.

See you soon. 😊

Kind regards

Steffen

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