Contact email, where is your contact email? I have to send you an email, scanned papers that I paid the bill. You send me to pay but it has already been paid!
Contact email?
Benutzerebene 1
Benutzerebene 7
+7
- Profi
- 38934 Antworten
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27 January 2021
Did someone from o2 ask you to send in documents? If not, the first thing you should do is check in the app or the customer portal to see whether the invoice is still outstanding, and if so speak to customer services (available in English between 11am and 3pm). Did you transfer payment to the IBAN on the invoice? And entered the customer number?
Benutzerebene 1
Yes i transfer payment to the IBAN on the invoice, and entered the customer number!
Verwendungszweck Nr. is the same where did i pay, just worrying if they will get that paid?
I paid to Telefonica Germany GmbH + Co. OHG.
Letter from O2 there is another bank on it but the same number ( Verwendungszweck Nr. )
It's just different IBAN!
Thank you bsO :)
- 11666 Antworten
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4 February 2021
Hi
welcome to our English Community. Thanks for your message concerning your open bill.
I just had a look, and we received a payment on 23rd January 2021 for invoice dated 8th January 2021.
So, everything is fine.
Loving greetings,
Tobias
Dear O2,
How can payment be changed? I have tried using self service, but am always redirected to the main page. Is there a way to change the payment method for the account?
thank you!
- Moderatorin
- 4511 Antworten
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27 April 2021
Hello
You can do it online at Meino2 or the Meino2 App. Please have a look there.
Let me know, when you need assist.
Kind regards, Ines.
Hi Ines,
Is there a screen shot to explain this? I have tried to login / it seems that even with my login, there is no possibility to change any data. Alternatively, is there a English contact email to use to assist here?
thankyou!
Shelby
Benutzerebene 7
- Team
- 14880 Antworten
-
30 April 2021
Hello
if you are logged in to My o2, you only need to go to the sub-item "Mein Tarif". On the page, you then have to scroll down a little until you find the item "Zahlungsdaten". There you can easily change your bank details. But please note that this is only possible online if you are registered as the contract and account holder. However, if person A's contract is debited from person B's account, you can only make the changes using the corresponding form.
Have a nice weekend ahead.
Best wishes 
Jessi
Benutzerebene 7
- Team
- 14880 Antworten
-
30 April 2021
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