Skip to main content
Warum O2
Warenkorb
 Service

Hello. 

Yesterday I ordered a Handy with a o2 Tarife.

I want to cancel my Order but could not do it över Mein O2 App or with Hotline. 

How can I cancel my Order?

 

BR 

Adnan Sahin

 

Edit by o2_Katja: Moved to our english community

 

Hello @adsahin01,

thank you for your request in our community!
You can find all information about a revocation here:

Keep in mind:
The cancellation period only applies to contracts concluded online or over the phone. The 14-day cancellation period does not apply to shop contracts.

Kind regards
Jessica :nerd:

 

Keep in mind:
The cancellation period only applies to contracts concluded online or over the phone. The 14-day cancellation period does not apply to shop contracts.

 

Mobilfunkvertrag mit einer o2 my Handy Ratenzahlung kann man nicht in dem o2 Shop widerrufen?

Hello @tearsbeforecrying, hello @adsahin01,

I'll stick to English here so that we all understand.
The question is: "You can't cancel a mobile phone contract with an o2 my Handy instalment payment in the o2 shop?”.
And that's right, there is the case that MyHandy contracts are revocable for a device price of more than 200 euros as well as contracts that were concluded in a bundle with a device. Absolutely correct.

I thought too briefly and only thought of individual contracts, which was most often the case with me from experience. Of course, that does not apply here. Accordingly, thank you for asking again @tearsbeforecrying :blue_heart:

Hope that everything got clearer now? :nerd:

Kind regards
Jessica :sunny:

Deine Antwort


Allgemeine Nutzungsbedingungen der O₂ Community
© Telefónica Germany GmbH & Co. OHG Telefónica