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can not access Mein O2 using O2 Home L tarif

S
Neuling

Hello,
I'm a newbie in the city. 
I've ordered a sim with O2 Home L tarif for my home, I've got it, and I am successfully using it.
Also, I've already received all welcome messages, but I still cannot log in to mein O2.
The system cannot recognize my existing email, but emails are delivering to this email.
I created this account in an attempt to find any help.
I want to link in this email my O2 Home L account for possibilities to manage my data, sim, etc.
Could anybody help me with it?

 

 

17.10.2022 15:55, o2_Giulia: moved from O₂ my Home: Vertrag & Tarife to English O₂ Community: Mobile

Lösung von o2_Giulia

Hello @StacyW,

welcome to our o2 community 😊

In order to log in at “Mein o2” you first have to register your contract here.

It is either a mobile My home, then you choose “Ich bin Homespot Kunde”, or a landline My Home (DSL or cable), then you choose “Ich bin DSL- oder Kabel-Kunde”.

Next you enter your landline number, with the area code, without spaces or slashes. In the next step you can assign a password. You log in with the landline number and the password only.

Please let us know if it worked or if you need further assistance.

Best regards

Giulia

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3 Antworten

o2_Giulia
  • o2_GiuliaModeratorin
  • Moderatorin
  • 20269 Antworten
  • Lösung
  • 17. Oktober 2022

Hello @StacyW,

welcome to our o2 community 😊

In order to log in at “Mein o2” you first have to register your contract here.

It is either a mobile My home, then you choose “Ich bin Homespot Kunde”, or a landline My Home (DSL or cable), then you choose “Ich bin DSL- oder Kabel-Kunde”.

Next you enter your landline number, with the area code, without spaces or slashes. In the next step you can assign a password. You log in with the landline number and the password only.

Please let us know if it worked or if you need further assistance.

Best regards

Giulia

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S
Neuling
  • StacyW
  • Autor
  • Neuling
  • 1 Antwort
  • 17. Oktober 2022

Giulia, thanks a lot for the speedy answer!
I tried it several times before and twice after your answer - and now it is working and I have an access. 

Could u also help me with related question about existing mobilefunknummer? is it possible to order additional sim with already mine nummer for using it on another home device? or how I can use this mobilfunknummer? 

Thanks for your help!
 

o2_Jessica
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  • o2_Jessica
    o2_Jessica
o2_Jessica
  • o2_JessicaTeam
  • Team
  • 14880 Antworten
  • 21. Oktober 2022

Hello @StacyW,

I am not quite sure I understood your concern completely.
Could you please explain a little more in detail what you’d like to know?

Thank you and kind regards
Jessica 😊

Do you need help in English? For english support visit our english community (https://g.o2.de/englishcommunity) and our english FAQ section (https://g.o2.de/faqsection)!

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