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blocked calls

  • January 14, 2022
  • 4 Antworten
  • 36 Aufrufe
G
Besucher:in

Hi, I would like to someone call me because I had blocked international  calls but now I can not use my phone for any calls. Would like to cancel this and have my phone free to use even if I do international calls. Thank you

 

Edit by o2_Katja: Moved to our english community

Lösung von bs0

Did you block roaming or international calls? These are two different things. International calls can be unblocked in the app or customer portal. If it is roaming and you are not currently in Germany you would need to call customer services. This can be done from any phone.

    4 Antworten

    bs0
    Legende
    Forum|alt.badge.img+43
    • bs0Legende
    • Legende
    • January 14, 2022

    If you blocked these calls yourself why can't you just unblock them again the same way?

    In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
    o2_Jessica
    G
    Besucher:in
    • giulivi05
    • Autor
    • Besucher:in
    • January 14, 2022

    That’s the question… but said I can not call to Germany so I can not call to customer service too

    bs0
    Legende
    Forum|alt.badge.img+43
    • bs0Legende
    • Legende
    • Lösung
    • January 14, 2022

    Did you block roaming or international calls? These are two different things. International calls can be unblocked in the app or customer portal. If it is roaming and you are not currently in Germany you would need to call customer services. This can be done from any phone.

    In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
    o2_Jessica
    o2_Jessica
    • o2_JessicaTeam
    • Team
    • January 18, 2022

    Hello @giulivi05,

    thank you for your enquiry in our forum!

    And thank you @bs0 for your support on this topic.

    Has your concern been resolved since then @giulivi05 ? Or do you still have further questions and concerns? :nerd:

    Kind regards
    Jessica

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