Dear O2 team,
I had 33 Euros in my account and also I was subscribed to 24 GB package (promotional). It was going to expire on 10th Feb so I topped it up with 33 Euros. Now on 10th February, when I checked my balance whole 33 euros were gone and no package was subscribed as well. Can you please help in this how it can happen and where is my money? I again loaded 25 Euros today but I want to know where is my 33 Euros? Thank You
Edit o2_Sven 12.02.2024/15:29: Merged threads