Recently you had Angebot, I made contract with O2 for 2 years last month on April 16 and after a week I took Samsung S20 Fe in one of your branches which is in Roederplatz, and before taking the phone I asked them: "is it possible to do it without 39.99 ,as shown in Angebot , they told me "Yes, if you take the phone " but now I take the letter that I must pay this 39.99 euro. My clientnumber is xxxxxxxxx, please, help me to solve this problem, my phone number is +49xxxxxxxxx
(Customer data removed, o2 Michi)
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