I've accidentally terminated the product "o2 my Prepaid Data Pack L" last night which costs 9.99 euros, which I still want to use. The reason behind terminating it was, when I charged 30 euros to my prepaid credit to reactivate the data pack, the status of the data pack was 'waiting for the credit charge (in German)'. I thought I have to cancel it and repurchase it to use it immediately. After I terminated the product, I found out that the credit I had was already 9.99 euros lower than before. I assume that the datapack was activated again automatically right after I've topped up my credit, but the status wasn't updated. Is there a way I can restore my data pack I've had?
Thank you so much for your help.
Best
Lösung von o2_Tobias
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