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500mb/s mobilinternet is too slow.

S
Neuling

Hi! A few months ago i have bought an 500mb/s mobilinternet-tariffe, but it does not matter which city i go to, i can not get more than 10-15mb/s. The Live-check shows that everything shoud be fine but it is still slow.It’s anoying because it’s been months and I still can not use at least 10% of the speed. Most of the time it is download only with 5mb/s and I think its not normal for the price that I pay….

 

With regards!!!!!!

 

Lösung von o2_Sven

Hello @SAndrea ,

to fully utilize your contract you’d have to be in reach of a 5G station and also use a device that is 5G capable which is not the case with the iPhone 8 atleast. As @schluej says the figure of 500 mbps is up to 500 mbps, mobile connections are succeptible to a lot more influences then landline connections. Connection speed depends on the amount of users that you are sharing the cell with you as well as the frequencies that are avaiable there. If your connection is stable there is not a lot we can do to help you, a general good idea if you are having a problem with your connection is to check your current address in the LiveCheck for any potentially known issues there, or to report one.

 

Kind regards, Sven

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7 Antworten

schluej
Superstar
  • schluej
  • 15522 Antworten
  • 2. Mai 2022

First it is up to.

And what kind of device are u using?

Live long and prosper 🖖
S
Neuling
  • SAndrea
  • Autor
  • Neuling
  • 1 Antwort
  • 2. Mai 2022

I use an Iphone 8 but I have already tried with my boyfriend’s iphone 12 mini and had the same problem. We live in a small village, but the problem is the same even in big citys like Stuttgart or Nürnberg.

o2_Sven
  • o2_SvenModerator
  • Moderator
  • 15517 Antworten
  • Lösung
  • 9. Mai 2022

Hello @SAndrea ,

to fully utilize your contract you’d have to be in reach of a 5G station and also use a device that is 5G capable which is not the case with the iPhone 8 atleast. As @schluej says the figure of 500 mbps is up to 500 mbps, mobile connections are succeptible to a lot more influences then landline connections. Connection speed depends on the amount of users that you are sharing the cell with you as well as the frequencies that are avaiable there. If your connection is stable there is not a lot we can do to help you, a general good idea if you are having a problem with your connection is to check your current address in the LiveCheck for any potentially known issues there, or to report one.

 

Kind regards, Sven

Der Wochenrückblick - https://g.o2.de/wcr
AliMente
Neuling
  • AliMente
  • Neuling
  • 25 Antworten
  • 3. Dezember 2023
o2_Sven schrieb:

Hello @SAndrea ,

to fully utilize your contract you’d have to be in reach of a 5G station and also use a device that is 5G capable which is not the case with the iPhone 8 atleast. As @schluej says the figure of 500 mbps is up to 500 mbps, mobile connections are succeptible to a lot more influences then landline connections. Connection speed depends on the amount of users that you are sharing the cell with you as well as the frequencies that are avaiable there. If your connection is stable there is not a lot we can do to help you, a general good idea if you are having a problem with your connection is to check your current address in the LiveCheck for any potentially known issues there, or to report one.

 

Kind regards, Sven

Ist ihnen Bewusst, dass Sie gerade diesen Kunden gerade einen vom Pferd erzählen ?!

 

Sächsin
Superstar
  • SächsinSuperstar
  • 25439 Antworten
  • 3. Dezember 2023

@AliMente ist dir bewusst, dass du gerade auf eine über 18 Monate alte Antwort einen Oxer machst?

Politik: ein Streit der Interessen, der sich als Wettstreit der Prinzipien ausgibt. Ambrose Bierce ------ Der Kluge lernt aus allem und von jedem, der Normale aus seinen Erfahrungen und der Dumme weiß alles besser. Sokrates --------- Nein, ich bin kein Fußabtreter!
Tom_
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    Tom_
Tom_
Legende
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  • Tom_Legende
  • Legende
  • 19420 Antworten
  • 3. Dezember 2023

Zudem sollte es klar sein, dass es einen Unterschied gibt, zwischen theoretischer Datenrate, und der Datenrate die in der Praxis erreicht werden kann.

 

Daher fände ich es gut, sachlich darüber zu diskutieren, und am besten auch mit freundlicher Ausdrucksweise.

Sächsin
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    Sächsin
o2_Flo
  • o2_FloTeam
  • Team
  • 13177 Antworten
  • 8. Dezember 2023

Hey @AliMente,

willkommen in der o2 Community :) 

Am Besten immer auf’s Datum der letzten Antwort schauen. Sachverhalte ändern sich. Ansonsten schließ ich mich Tom_ hier an. Der Ton macht die Musik ;)

Viele Grüße,
Flo

Lerne die Moderatoren kennen & stell dich selbst vor :) https://g.o2.de/o2_Flo

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