Good evening,
We currently have a HomeSpot Flex contract with O2, and recently tried to cancel it, with the one month delay stipulated in a Flex contract. However, we were told this was not possible, as our contract still has 16 or so months left. As we have a Flex contract, we found this surprising, as did your colleague who we spoke to on the phone.
We think the reason for this is that we had a longer contract than was then changed into a Flex contract by the O2 shop we signed the contract in. (For some background, I’ve linked our previous post on this topic below.)
We did this based on the options presented to us in the shop, and paid a large fee in order to do so, even though we were not warned about the fee. Now that we are trying to cancel our contract with the one month notice that Flex contracts have, we are being told that this isn’t possible. One of your colleagues on the phone told us that the shop essentially just changed the name of the contract, without changing the conditions. So, in effect, we were charged a fee to change contract, and the result is that we are now paying more per month, without any of the benefits of a Flex contract. We are more than a little shocked that this was suggested to us, or that we were allowed to do it.
All we would like to do is cancel our contract, with the 1 month notice that a Flex contract stipulates. We will not go back to the shop, because we have been several times, and feel like we have been misled each time. Would you be able to help us? We’re happy to provide any other details, should you need them. Many thanks.
