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Tp Link Archer vr2100v configuration

C
Rang
Benutzerebene 1

Hello 

I try to setup my tp link archer vr2100v but with user and password is not working 

please help 

My connection is adsl 

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Lösung von Joe Doe 8 May 2024, 18:28

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27 Antworten

D
Rang
Benutzerebene 6

Maybe you can send us a Screenshot from you error ?

o2_Sven

Hello @cybrg4life ,

welcome to the o2 Community 💙.

Is the error that you receive just that the username or password is incorrect or is it something else? You can check the correct internet login data in your mein o2. If the error that you receive is something else, then it’d help if you told us what exactly the router is saying. That way we can help you here.

 

Kind regards, Sven

Der Wochenrückblick - https://g.o2.de/wcr
C
Rang
Benutzerebene 1

Hello 

The problem is that when I input my details I don't know what to choose in the provider field : is O2 vdsl

O2 ADSL / via Telekom line…

Where should I look for this info? In my O2 I can't find it. 

o2_Sven

Hello @cybrg4life ,

o2 VDSL should be fine for your contract. Username and Password you can then find in mein o2 by going to your DSL contract under Tarif & Optionen → Vertrag verwalten → Zugangsdaten für den Router. The following page should then link all relevant info you’d need to setup your hardware.

 

Kind regards, Sven

Der Wochenrückblick - https://g.o2.de/wcr
C
Rang
Benutzerebene 1

At the moment I am at work, when I get home I will try to make again the settings. I am using the router app on may mobile to make this config. Is ok? Or should I connect the modem directly to my laptop and make the settings on a browser page? 

C
Rang
Benutzerebene 1

Unfortunately is not working. 

 

C
Rang
Benutzerebene 1

In the router manual when orange led /internet is on then the internet connection is incorrect and synchronization failed.

What can I do? 

Joe Doe
Rang
Benutzerebene 7
Abzeichen +5

@cybrg4life 

  • German model and what hardware revision? 
  • Right dsl cables?
  • What firmware is on TP-Link

 

Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
C
Rang
Benutzerebene 1

Hardware rev 1

Software 1.17.0 0.9.1 v009e.0 Build 230831

 

Joe Doe
Rang
Benutzerebene 7
Abzeichen +5

@cybrg4life you have an DSL sync.

what dsl username and password you use? Have the dsl username @s92 in the name?

How you enter the username/password? Type in or Copy&Paste?

Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
C
Rang
Benutzerebene 1

dsl username@s93

Joe Doe
Rang
Benutzerebene 7
Abzeichen +5

@cybrg4life This is not ADSL! (@s92 → ADSL @s93 → VDSL)
You get a VDSL connection.

Please use this profile. O2_VDSL (über Telekom)

Benutzername::o2 DSL username with @s93 inside

Kennwort: The password that you get with the o2 DSL username.

 

Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
C
Rang
Benutzerebene 1

Ok. I will try this now

C
Rang
Benutzerebene 1

Joe Doe thank you for the support!!!

Is working!

I have to buy you a beer!!!

Joe Doe
Rang
Benutzerebene 7
Abzeichen +5

 @cybrg4life Drink one beer tomorrow for me. Father day. 😉
 

What did you have as a download and upload speed at your VDSL line?

https://www.speedtest.net/de

Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
Joe Doe
Rang
Benutzerebene 7
Abzeichen +5

Edited: gelöscht wegen Community Schluckauf.

 

Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
C
Rang
Benutzerebene 1

 

C
Rang
Benutzerebene 1

Hello again 

Sadly just after few hours the router died. 

New product, bought few days ago.

 

Joe Doe
Rang
Benutzerebene 7
Abzeichen +5

@cybrg4life WHAT. 😱 All LED’s off?

Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
C
Rang
Benutzerebene 1

Yes All led off. No power. Nothing 

This is new to me, never before this happened with more or less "shady" products.

I thought TP link is "ok" in quality, but is a first for everything. 

Joe Doe
Rang
Benutzerebene 7
Abzeichen +5

@cybrg4life Is this a new router or used buy one?

I think the power supply is 12V/2A output??

Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
C
Rang
Benutzerebene 1

New router, and yes is 12V/2A output, I'm going Friday to guarantee in MediaMarkt 

Joe Doe
Rang
Benutzerebene 7
Abzeichen +5

@cybrg4life Have Mediamarkt exchanged today the defect router or power supply without any problems?

Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
C
Rang
Benutzerebene 1

I just finished setting up the new router, went to MediaMarkt and they exchange the faulty one with a new one. Hope this one lasts more than few hours! 

Joe Doe
Rang
Benutzerebene 7
Abzeichen +5

@cybrg4life you use the same model?

Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can

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