Hello,
I have concluded an o2 my Home M contract in a store today 30.10.2023. The contract was supposed to take effect by the end of my current internet contract (22.11.2024). However, I just received an e-mail stating that the activation date will be on 22.11.2023. Which is not possible for me as I can not cancel my older contract (engagement period). I called the English hotline but they refer me to German speakers technicians. I asked for my activation date to be corrected for 2024 as initially asked.
How can I fix this issue, please?
Thank you.
01.11.2023 09:25 o2_Katja: verschoben aus Mobilfunkvertrag