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Good afternoon, I hope you are well.
Making a contract with o2 has become a nightmare for me and I am asking for your help to finish it as soon as possible.

I started my Home XXL Flex contract (22.09.2022) with not internet connection, I called from the first day asking for support, I wrote in this community, I went to o2 stores to look for help, and everything was impossible. I managed to get them to come and fix my connection two months into the contract and the problem remained since the internet was really slow. I made the claim online and never received compensation for all the time I was without service.
And after those two months, when the support finally came to make the internet connection, the maximum signal I had was about 100Mbps. When I am paying for 1000!
I tried to make claims for the signal difference I was having, but I could not solve the problem.

The procedure to terminate the contract is still the same nightmare, I can't communicate by phone because I don't speak German, and the times I could get someone to call for me they couldn't cancel because they were cut off and the wait was extremely long.
On 26.01.2023 I sent a cancellation request through your website and received an email that the cancellation was being verified. How can I know the status of the cancellation?

Thank you for any help you can give me,
Best regards,
Denise.

 

edit o2_Solveig 06.02.2023, 19:27 Uhr verschoben von o2 My Home → Englisch o2 Community 

Hey @Denu,

First of all, I would like to apologize that you are not satisfied with our service. 

Would you like us to look into your concerns about data throughput? 

Unfortunately, I could not find any cancellation of your contract. Which form did you use? Please try here with: https://info.o2online.de/kuendigung 

I know that the document is in German. Can you get the necessary information translated?

If I can still help you, feel free to contact me again.

Greetings,
Flo

Hi @o2_Flo , thanks a lot for the reply.

I used the same link that you just sent me to request the cancelation. Here is the pdf that I received after completing the form:

xxxxxxxxxxxxxxxxxxxxxx

I hope that pdf help, please let me know how is best to proceed.
Thanks!

Denise.

edit o2_Solveig 10.02.2023, 7.01 p.m  this is a public forum; please do not post personal details 

 

The cancel time is one month.

Hi @schluej.
Is there any way to confirm when my contract will end? I received a confirmation that the order was received but not that it was accepted.
Also, the cancellation was "Außerordentlich" due to technical problems.

Thanks in advance,
Denise.

Just cancel normal. With flex. you only have to wait 1 Month.

Hey @Denu,

A few more steps are required to obtain an extraordinary termination. 
My suggestion would be that you follow the advice of @schluej 

Is that okay for you?

Greetings,
Flo

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