Hi 

I have ordered O2 my home internet service and the Router for internet connection. After my payment, I got an email confirmation with contract saying that I will receive another email for my O2 log in soon. However, I did not get that email. I only got a phone call in the other day. Unfortunately, I cannot speak German. I can only understand the lady on the phone asked me something about my order detail and home address. After that, around one month ago, I received a email and text saying that my order is currently in step one. Until now, there is no further progression. I do not receive any messages from O2, and I have not received my router. I want to ask how can I get my internet service as soon as possible 

(Moved to our english community, o2 Michi)