Hello ​@naderjlyr,

welcome to our o2 Community

The tracking information has been sent to you by email and text message already, I will have it sent to you again. Please also check your spam folder.

The package could not be delivered and is currently available for collection at the post office.

Since the storage period is only one week and is almost over, I would recommend that you pick it up today. You will need your ID/passport to do so.

Otherwise, after the storage period has expired, the package would be sent back to us.

Please let us know if you have any further questions.

Best regards

Giulia

Hello,

Thank you very much for your support and for sending the router. I received the activation letters along with the router equipment today. However, upon checking, I realized that I cannot use this router or the entire tariff I purchased in my apartment. It seems I don’t have the coax cable tv socket connections required for the 6690 router.

What should I do in this situation? The only socket I have in my apartment is the one shown in the attached image which is TAE TO RJ45 which is classic landline socket, which I believe can be used for router internet connection?. Should I order an internet technology that is compatible with this type of connection?or I can use the current tariff with current router?

so If you can guide me what are my options right now that would be helpful.

Thank you for your assistance.

The only socket available in my apartment is the one shown in the attached image, a TAE-to-RJ45 socket, which I understand is compatible with DSL internet connections. Given this situation, I kindly request to cancel the current cable internet order and replace it with a DSL-compatible tariff that works with this type of connection. and guide me how can I send the router back and receive a suitable one.