I ordered a subscription awhile back for internet/dsl (50mbit) along with a router.
I get the router one week before the installation should be made. A worker comes to install the DSL and does so, but says that something is wrong and I will not get 50mbit right now, only 20mbit.
After he left, the internet was working up to 20mbit.
Two days later the internet is turned off(?) and I get nothing. I also recieve an email from o2 saying no one came to install the dsl (even though someone was there and i signed that he was there. I needed to contact o2 within 10 days or the subscription would be cancelled..
So I went to an o2 store, there they told me I have to call o2 support for this business, and I got a number. The number didn’t work so I called the normal support.
The support said that they would order a new appointment for the dsl installation. They said that the person would arrive this Tuesday between 8-12. No one showed up however and I also realised I never got an email confirming this visit. I called the support AGAIN and they just said they will ask for the next available time for them to come and install the dsl.
That’s it. I have no more information, have gotten no email and obviously I am still without internet but I have a router just standing there.
I feel like o2 really doesn’t care. I, the customer, have to try and chase o2 to give me the service they gave me a contract for.
I really just want the internet to work and I don’t understand why it is such an issue and that I have to be the one contacting support multiple times, on phone, on facebook and now here, without anything even getting solved.
What should I do? I would be really annoyed to have to change to a different company after all this time has passed...
Lösung von o2_Lars
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