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Hello, 

Yesterday I contracted o2 my Home XL, and the problem comes when I write down my mobile number. 

As I am from Spain, my number is a spanish number and when I wrote it the page jus added the German prefix and I can’t change it now. 

Also, when I was filling all the information in the type of dwelling I missclick and I said it was a house, but I am in a flat, in a building and I don’t know how to change it too. I can’t even cancel the order so I would you to help me as soon as possible please.

I tried to call to the supporting team but it was impossible, nobody answer or employees were german.

Thank you so much in advance and I hope you could fix this asap.

 

edit o2_Solveig: verschoben von o2 HomeSpot → English O2 Community: Mobile

edit o2_Tobias: transferred from our English Community (mobile) to our English Community (DSL)

Hello @Patrykzr and welcome.

As I am from Spain, my number is a spanish number and when I wrote it the page jus added the German prefix and I can’t change it now.

Please look here:

https://hilfe.o2online.de/english-o2-community-69

Or call:

089 66 66 30 08 1

Regards

Joachim

Hi @Patrykzr, 

welcome to our English Community. Nice that you decided to order a DSL-contract at o2. 

I suppose that you have received already the welcome-letter. Is there anything wrong?

Please contact our DSL-hotline as suggested by @JoachimK. in order to inform our DSL-colleagues about the exact place of your flat. As you live in Berlin, we will need this information. 

If you need any further help, just let us know. 

 

Loving greetings,

Tobias 

 

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