Hello,
I have a question regarding cancellation of O2 connection. I have taken monthly contract meaning I can cancel my contract monthly. Now I have shifted to new home which already has the O2 connection.
Now I want my old contract to be cancelled and change this house O2 contract to my name. Please could some one throw some light on this topic and do the needful.
Thank you,
Regards,
Ravi..
Lösung von o2_Andrea
Dear
first of all, welcome to our forum. Nice that you have found your way to us. :-)
If you want to transfer an o2 contract from an other contract holder, the old contract holder has to start a change of ownership (in “My o2” or the My o2 App): o2online.de → Mein o2 → Tarif & Optionen → Vertrag verwalten
He or she hat to fill out the informations to the new contract holder (you) an take note of the terms of contract and confirm by ticking the box → sending
You will receive an email with a link. Fill out order and confirm change of contract holder.
The new contract holder (you) will be charged with 29,99 Euro.
Your own contract can be cancelled by sending a cancellation to the following address:
Telefónica Germany GmbH & Co. OHG
Kundenbetreuung
90345 Nürnberg
Fax: 01805 571 766 (0,14 EUR/Min. aus dem dt. Festnetz, Mobilfunk max. 0,42 EUR/Min.)
Do you have any questions about using our community? Then take a look at Neu in der o2 Community? Die wichtigsten Funktionen und Hinweise auf einen Blick. There you will find all the information you need to use!
Kind regards,
Andrea
o2 offers all o2 DSL tariffs either without a minimum contract period and with only 4 weeks' notice to the end of the month or as a 24-month contract with a notice period of 3 months to the end of the minimum contract period or extension period. You therefore have a fair and transparent choice of the period for which you would like to conclude an o2 DSL contract. It is therefore advisable to consider before signing the contract that there may be reasons why you do not want to pay for the contract for 24 months.
If you have opted for a 24-month contract, you must also fulfil it until the end of the agreed contract term or renewal period. The contract does not provide for any possibility of early termination.
German law provides only one permissible exception: If the provider cannot offer the service at the new address in the event of a move. (Whereby even in this case a penalty payment of 3 months' fees is due).
Whether you want to use the o2 DSL contract at the new address or not is legally completely irrelevant. It is not about what you want, but about what is contractually agreed. The contract is binding for both parties and the contractual provisions cannot be unilaterally declared no longer wanted by the client.
Hi
welcome to our English Community.
Nice that blablup explained already everything to you. Thanks a lot for that.
Did you already check if DSL is available at your new address? Please have a look: internet availability
If we cannot offer DSL at the new address, we will cancel your DSL-contract with a fee of 3 months, just as blablup explained it already. Please send us in this case the deregistration-certificate of your old address and the registration certificate of your new address together with the agreement to pay the 3-month-fee.
If we do offer DSL at your new address, we need also a written notice from you together with the deregistration-certificate of your old address. In this case, you need to continue paying the invoices until the end of your duration.
I hope you understand now better your possibilities.
Loving greetings,
Tobias
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