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Upgrade O 2 DSL Classic S to 100MB

vor 3 Jahren
27 July 2020
10 Antworten
368 Aufrufe

public_nickname
Neuling
6 Antworten

Hello,

it is really great that you provide service also in English!

I have O 2 DSL Classic S tariff (50MB/s) until 22.01.2021. Previously 50MBit/s was the fastest possible speed, but now when I check what is available for my location I see that 100MBit/s is also possible.

Could you confirm thar I could get 100Mbit/s? I already have FritzBox 7490 router for one-time payment (so no monthly fee). Can I just switch to O2 my Home L tariff but keep that router without paying extra 4.99/month and other connection fees? Could you send me some extension offers?

Cheers

icon

Lösung von o2_Tobias 5 August 2020, 17:09

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10 Antworten

Benutzerebene 7

Joe Doe
Star
11359 Antworten
vor 3 Jahren
28 July 2020

@public_nickname yes.if you switch to a my home L your Fritzbox 7490 will still free. Can you post a screenshot from the Fritzbox Internet/DSL Informationen/ Tap DSL. I am interested in you line quality. Thank you.

public_nickname
Autor
Neuling
6 Antworten
vor 3 Jahren
28 July 2020

Hey @Joe Doe, thank you for your interest. Here is DSL information:

Benutzerebene 7

Joe Doe
Star
11359 Antworten
vor 3 Jahren
28 July 2020

@public_nickname your line quality is great. You can make an upgrade to my Home L (100 Mbit) without paying 4.99 Euro monthly for the Fritzbox 7490. An o2 Moderator (employee from o2) will confirm this. I strongly recommend to make the upgrade over this forum here, because here you don’t have any problem to find an English speaking moderator.
Please wait some days. The o2 moderator will write in this thread and make an offer to you.

Two important information for you. If you make an upgrade, you get to 99.9% a new username/password for DSL and new password for SIP (phone)
Second thing is that in some days the new Firmware 7.20 for your Fritzbox 7490 will released. With this you can get a English system language menu.

For more information read here please.

Benutzerebene 7

o2_Lars
Moderator
22894 Antworten
vor 3 Jahren
31 July 2020

Hello @public_nickname,

thank you for your interest in upgrading your DSL contract to a higher speed :-)

We can send you an offer for a contract extension with the o2 my Home L tariff, please make sure that the email address that you entred for contact is still vaild and verified. As soon as you have checked this, please get back in touch with us in this thread so we can send you an offer via email :-)

Regards,

Lars

public_nickname
Autor
Neuling
6 Antworten
vor 3 Jahren
31 July 2020

Hey @o2_Lars,

I’ve double checked email address and verified it. Please send me the offer :)

Cheers

o2_Tobias
11666 Antworten
vor 3 Jahren
5 August 2020
Lösung

Hi @public_nickname,

a warm welcome to our English community! :relaxed: Great that you are interested in upgrading your DSL-contract.

I confirm that the tariff “o2 my Home L” is possible at your address. You can check that for yourself here in this link: DSL availability You can still continue to use your router “Fritzbox 7490” as @Joe Doe already told you.

I have just sent a nice offer for extension to you by e-mail.

This offer also includes o2 TV. Up to 4 devices watching at the same time, over 100 channels in HD-quality, 100 hours of recording memory. In the first month you are free of charge and then, if you would like to continue using it, you are charged with only 4.99 euros per month as an o2 customer. Find more information here: https://www.o2online.de/tv-apps-zubehoer/o2-tv.

Pursuant to the decree of transparency I need to inform you about our tariff leaflets which you can download here: http://g.o2.de/travo. There you'll find all details of the product listed.

If you like to accept this offer, just click on the button of your e-mail: “Zur Anmeldung”.

I hope that this offer is of interest to you.

Loving greetings,

Tobias

Hi @public_nickname,

thanks for your confirmation of my offer. I am really happy that we found a good solution for you.

The tariff-change will take place approx. on 20th August. You will still receive an exact confirmation by e-mail.

Thanks for your confidence in o2.

If you like, just visit the concert on Friday at 9 p.m. You have the privilege to experience the band Gentleman by live-stream from your home. I think it is worth watching. :wink:

Loving greetings,

Tobias

Hi @public_nickname,

I just wanted to check if everything went smoothly with the tariff-change of your DSL-contract into the tariff “o2 my Home L”?

I hope you are happy with your new DSL-tariff.

If you have any further questions, do not hesitate to contact our English community again.

Additionally, you find here some good suggestions for our community: https://g.o2.de/willkommen Unfortunately, all in German. :disappointed_relieved: I hope you cope with the German language.

Loving greetings,

Tobias

public_nickname
Autor
Neuling
6 Antworten
vor 3 Jahren
11 September 2020

Hi @o2_Tobias,

yes, all worked nicely. Internet stopped working pretty much exactly at midnight, I then entered new DSL credentials and it was back online. Funny though that about half hour later it stopped working again and DSL credenitals were changed to some “dsltest” user. I suppose that it is technically possible to change it remotely from your side? Anyway, I then entered the new credentials again and it works since then.

Speed is also as advertised (via cable).

Now I am just waiting for next invoice to confirm that it was 100% success :D.

Thank you for your help!

Hi @public_nickname,

thanks for your feedback.

That sounds great!

Enjoy your DSL-contract and o2 TV. Just have a look also to our digital living-room. You find there interesting articles like the following: digital living-room (in German)

Loving greetings,

Tobias

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