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o2 router keeps restarting


Hi, my o2 router keeps restarting every 30 minutes. Or sometimes it works fine for a few hours, and then begin to restart now and then again. Or maybe it isn’t restarting but it only looks like restarting: wifi disappears, all the lights go off, the power light blinks, and then it takes about 3 minute to restore the connection.

My question: can the problem be in the line itself — or is it 100% hardware problem and I should repair/change the router?

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Lösung von Joe Doe 10 October 2021, 15:53

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3 Antworten

Benutzerebene 7
Abzeichen +5

@pishihod2 Please call the hotline (English) and ask for an exchange router to be sent.  Describe the defect to them.

Please let an update here. Thanks.

 

Hi @pishihod2 
welcome to our community :blue_heart:
Did @Joe Doe 's tip help you and did you reach our colleagues on the hotline so that your router can be replaced?
Kind regards
Larissa

Benutzerebene 7
Abzeichen +5

@pishihod2 if you get a replacement router, you must send back for free the defect router over o2 return portal.

If not, you will have to pay a fine.

https://router-retoure.o2online.de/start/Dashboard/Index

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