o2 router keeps restarting

Forum|Forum|4 years ago
October 8, 2021
3 Antworten
111 Aufrufe

pishihod2
Besucher:in

Hi, my o2 router keeps restarting every 30 minutes. Or sometimes it works fine for a few hours, and then begin to restart now and then again. Or maybe it isn’t restarting but it only looks like restarting: wifi disappears, all the lights go off, the power light blinks, and then it takes about 3 minute to restore the connection.

My question: can the problem be in the line itself — or is it 100% hardware problem and I should repair/change the router?

Lösung von Joe Doe

@pishihod2 if you get a replacement router, you must send back for free the defect router over o2 return portal.

If not, you will have to pay a fine.

https://router-retoure.o2online.de/start/Dashboard/Index

+37

Joe Doe
Legende
Forum|Forum|4 years ago
October 8, 2021

@pishihod2 Please call the hotline (English) and ask for an exchange router to be sent. Describe the defect to them.

Please let an update here. Thanks.

Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can

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o2_Larissa
Team
Forum|Forum|4 years ago
October 10, 2021

Hi @pishihod2
welcome to our community :blue_heart:
Did @Joe Doe 's tip help you and did you reach our colleagues on the hotline so that your router can be replaced?
Kind regards
Larissa