Help in English? Contract Terminate, leaving Germany

Thank you Brianna....

I have been trying the Number 040-51900 66 58 (the mark for termination number I get from website) but each time I was put on hold for over 10 mins, sometimes longer...

Thank you Antje. I received the document.

When I de-register I will send on the required documents. 

I am now wondering about what type of document will be required concerning proving my new residence outside Germany.  I am returning home to Ireland briefly and then taking time off to go travelling, I will not be starting a new job or officially getting a new apartment in Ireland. I will only use my parents home address as a mailing address.  I may be able to get a letter from the Police in Ireland to say this is my address.  I will be transferring my German bank account address to my parents home address also.  Would either of these be enough?

Thanks again for your help !  

No...In Ireland and as an Irish citizen, I do not have to re-register or announce that I have returned or where I am going to be living.  Further to this, if you are a Citizen of the EU you don't have to officially register yourself with any government department informing them where you are going to live.  I understand this is very different to Germany and most other EU countries.  

Anyhow... Why must o2 need to know where I will be residing after I de-register and leave Germany?  The bottom line is I am leaving Germany, as I said before I will then go travelling for an extended period of time.  I am not taking up a new job in Ireland, I will go home to my fathers house briefly and then use this home address as my mailing address while I am travelling.  When I first took on the contract I was informed by the o2 salesperson that I can terminate the contract when I can prove I am leaving Germany.  I am for sure de-registering and leaving Germany

Cheers...

Sorry for posting here. But I have no idea where to contact o2 as i am no longer in germany.

You also need to be aware that early termination of a mobile contract is a goodwill gesture and not something you are entitled to. For this reason o2 will charge you 3 months line rental from the date you left Germany as a "penalty" for terminating the contract early.

Thanks for the information! When will the final billing occur? I have to delay my bank account closure till then.

Hello. 

I have faxed my termination documents today.  I have sent a copy of my de registration document also.

I would like confirmation that my contract is cancelled. 

Thank you. 

Hello Michael,

I started a thread about this but now I see the subject has already been brought up elsewhere.

I am leaving Germany at the end of March and I have tried to terminate my O2 DSL contract - by phone, by email, and by fax. I need at least confirmation that the fax has been received, and that it was timely (i.e. that I gave the required one month notice).

Thank you.

John

Many thanks, Christian.

So the only thing I need to do before the end of March is return the equipment, right? can you give me some information about how to proceed with that please?

John

Hello,

I am trying to check the status of my contract for cancellation. I sent the letter for my mobile cancellation contract on 10/02/2016,

Has O2 received it, if so, is there a final payment date? I leave End of July 2016.

Thank you very much.

Jessica,

You are most helpful. Thank you very much.

Kind Regards,

RL2013

Hello RL2013,

we will send you a confirmation letter to the adress you have told us in your cancelation. We can't confirm the date of payment, because the day can change. Like Jessica told you, it will be in the middle of july.

Best regards

Michael