Help in English? Contract Terminate, leaving Germany

Jessica thank you very much for sending me the necessary documents.

One question, I understand that I must send the deregistration certificate, but is it possible to send this at a later date? Since you can only recieve this one week before you leave, and I want to have my plan cancelled before then in order to pay the necessary fees before closing my bank account.

Is it okay to send other proofs of deregistration (i.e. flight plan, expiring VISA etc). and then send the deregistration in a different mail when I recieve it?

Thanks again for your help!

Hi Jessica,

I would also like to cancel my o2 contract please as I have moved back to New Zealand. I have my Abmeldebestätigung and a letter ready to go.

Can you please email me the correct form I need to fill out and post?

Vielen Dank im Voraus.

Beste Grüße

Conor Lui

Hello again,

I have sent all the relevant documents. I know that o2 has received them since they changed my contact information as requested. But they have not yet sent me billing, or any confirmation of this cancellation. I must receive the billing by the end of the week as I am closing my bank account then and leaving Germany, and will have no way of other payments.

Regards.

Hello jenkrista,

we can not speed that all up.

You have to make sure that o2 has the possibillity to debit the money from a bank account in Germany.

Hello Richard Fair,

I have now sent you the form you need to your E-Mail address.

Please also make sure that o2 has the possibility to debit the money.

Kind regards,

Jessica ☺️

Than you have to find a way to manage that otherwise or else you will have overdue fines etc.

Definitely there will be a final revision.

Kind regards,

Jessica

Hi Richard Fair,

I need to check some of your data with you, to make sure that everything is correct.

I will write you a private message for that from our account @o2_Support‌.

Kind regards,

Jessica ☺️

Hello AHMAD_DEEB,

do you mean your normal mobile tariff or the remaining rates of the mobile phone all at once?

The remaining mobile traiff amounts you can't pay all at once.

For the mobile phone you can request to pay everything at once.

So, which one do you mean exactly? ☺️

Kind regards,

Jessica

Hi there,

I am leaving Germany soon and therefore would need to cancel my o2 contracts (both mobile and DSL).

Can you please send me the required form?

Thanks in advance,

Dear Christian

My name is Luiz Morales, I am contacting you directly as you apparently are very helpful here, as your colleague Michael. My family and I are moving from Germany to Switzerland, I am actually already living here, while they are organizing the moving. I tried to cancel my contract for my mobile, number 0176.XXX.2668 (Kundennummer: 6000300069), I sent a letter dated in mid-July via FAX and normal post requesting the cancellation, together with my Arbeitsvertrag from my new Job. So far I got no response, and this is terribly annoying. I now have the Anmeldungbestätigung and the Mietsvertrag in Bassersdorf (CH) where I now live. How should I proceeed. I also need to cancel my wife's contract because she will move here too. I am costumer from O2 for 5 years, I payed everything on time, and I would be very grateful if you can help me here.

Best

Luiz Morales

Hello AnnaByrne,

therefore you just need to write a cancellation to the company. For DSL you don't need a special form. But please keep in mind that you also have to send your deregistration paper of the city, and the registration paper of the new city. And keep in mind that you maybe have to send back the router.

And after the cancellation you will have to pay 3 months fee (if it's a runtime contract).

Hi TeddyFerrand,

I have sent you the needed form for the mobile contract to your e-mail address.

For your DSL contract it's the same as also for AnnaByrne.

Hello luiz.morales,

the cancellation is still in process. You should receive a letter within the next days.

I can already tell you what is still missing:

- the deregistration form of your German city

- letter of agreement that the company can charge you three monthly fees at once as a replacement.

Just send these things to:

Telefónica Germany GmbH & Co. OHG

Kundenbetreuung

90345 Nürnberg


and they can finish your cancellation.


Kind regards,

Jessica ☺️

Hallo O2 Jessica,

I am also leaving Germany and would like to terminate my contract - could you please send me the form I need to fill out and send to O2?

Thank you very much!

Susan

Hi Antje

I'm trying to cancel my DSL contract, and I understand that I need some kind of letter of agreement that the company is allowed to charge three monthly fees as a replacement. Where can I find this form?

There's a template?

What does it mean? That after cancellation i pay 3 months?
Or I still get internet and the contract will be terminated in three months?

I don't have the deregistration from Germany. I do have the registration from my new city of residence.  Is that enough? If not, what should I do?

I'm very lost, please help me ☺️

Best regards

Gali