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Porting number


Hey community, I need to port my number and am not having any luck finding how to do so in my O2 account area. Would love some help please :)

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Lösung von TBCMagic 14 Oktober 2019, 22:49

  1. Please wait (maybe for few days)  An o2 employee will give you further support (the have an o2 logo behind their nick names)
  2. You need the permission for porting your phone number (opt-in)
  3. You will receive a confirmation via SMS on your o2 prepaid card.
  4. Cancel existing packs at the end of the term
  5. Top up 24.95 Euro on your o2 prepaid card (porting fee).
  6. Give the other provider the order to port your number
  7. After porting your o2 prepaid card will be deactivated.
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17 Antworten

Hi!

You want to port your phone number to o2 or away from o2?

You have a o2 prepaid card? Right?

Prepaid — port away from O2!

  1. Please wait (maybe for few days)  An o2 employee will give you further support (the have an o2 logo behind their nick names)
  2. You need the permission for porting your phone number (opt-in)
  3. You will receive a confirmation via SMS on your o2 prepaid card.
  4. Cancel existing packs at the end of the term
  5. Top up 24.95 Euro on your o2 prepaid card (porting fee).
  6. Give the other provider the order to port your number
  7. After porting your o2 prepaid card will be deactivated.

Hi @LukeAnth,

your prepaid number now has the permission to be tranferred to your new provider. :ballot_box_with_check:

Regarding how it all works, @TBCMagic has already given you all the details necessary. :relaxed:

Best regards,
Jan.

 

Is my number still possible for porting? It was a while ago that I requested it. I would like to port still. 

The permit is valid for 60 days after confirmation. You received the confirmation on October 18, 2019.

Therefore the permit must be renewed.

The permit is valid for 60 days after confirmation. You received the confirmation on October 18, 2019.

Therefore the permit must be renewed.

Thanks for the info! Can someone from 02 please open the porting request again for me so that I may port my number :)

Hey community, I need to port my number and am not having any luck finding how to do so in my O2 account area. Would love some help please :)

 

You have to wait or call the hotline: https://hilfe.o2online.de/english-o2-community-43/porting-number-512804#post1953067

 

Nothing has changed in the past few months. If necessary read again: https://hilfe.o2online.de/english-o2-community-43/porting-number-512804#post1953067

Hi @LukeAnth,

 

thanks for your message.

 

Is it concerning your number in your community-profile?

 

This number is already deactivated. Therefore, you just need to go to your new provider now in order to ask for the porting. We do not need to release your number anymore.

 

From the time of your deactivation you have 90 days in order to port your number to another provider. We will charge you with a porting-fee of 29,95 €.

 

I hope that I could help you with the information.

 

Loving greetings,

Tobias

Hi @LukeAnth,

 

thanks for your message.

 

Is it concerning your number in your community-profile?

 

This number is already deactivated. Therefore, you just need to go to your new provider now in order to ask for the porting. We do not need to release your number anymore.

 

From the time of your deactivation you have 90 days in order to port your number to another provider. We will charge you with a porting-fee of 29,95 €.

 

I hope that I could help you with the information.

 

Loving greetings,

Tobias

 

Hey hey!

 

Thanks for the information. I received confirmation from you on 18th of October that my number was available for porting, therefore it has been more than 90 days

Also my number is a prepaid without tariff. It’s o2 loop

Hi @LukeAnth,

 

thanks for your patience.

 

I have now released your number for you. You can now address your new provider in order to ask for the porting of your number.

 

If you still have a credit on your old sim-card after the porting, you can use this document: credit pack-back You will then receive the amount back on your bank account.

 

Please note that we charge you with 24,95 € for the porting of your number. This amount needs to be as credit on your old sim-card.

 

I hope I could help you with this information.

 

Loving greetings,

Tobias

Sehr geehrtes o2 - Team,

ich bräuchte dringend Hilfe in Bezug meiner MyHandy Bestellung. Kann ich mich eventuell mit einem Mitarbeiter via PN austauschen? würde mich sehr freuen.

Liebe Grüße.

Hi @LukeAnth,

 

thanks for your patience.

 

I have now released your number for you. You can now address your new provider in order to ask for the porting of your number.

 

If you still have a credit on your old sim-card after the porting, you can use this document: credit pack-back You will then receive the amount back on your bank account.

 

Please note that we charge you with 24,95 € for the porting of your number. This amount needs to be as credit on your old sim-card.

 

I hope I could help you with this information.

 

Loving greetings,

Tobias

Thanks so much :)

Sehr geehrtes o2 - Team,

ich bräuchte dringend Hilfe in Bezug meiner MyHandy Bestellung. Kann ich mich eventuell mit einem Mitarbeiter via PN austauschen? würde mich sehr freuen.

Liebe Grüße.

Hallo @BGIDDH,

 

vielen Dank für deine Nachricht.

 

Ich habe dir gerade eine private Nachricht unter @o2_Support geschrieben. Bitte antworte dort einmal.

 

Vielen Dank.

 

Liebe Grüße,

Tobias

Hallo @BGIDDH,

 

ist mittlerweile dein Handy bei dir angekommen?

 

Bei weiteren Fragen komme gerne hier in unserer o2 Community auf uns zu.

 

Übrigens, schaue dir auch gerne unseren Testbericht zum iPhone 11 Pro Max an. Wir freuen uns, wenn du dort deine eigenen Erfahrungen mit dem Handy schilderst.

 

Liebe Grüße,

Tobias

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