A few months ago, I bought a phone from Telefonica to be payed in 12 (or 24) installments. Since I thought they would debit from my bank account, I didn’t pay (it’s a really low amount per month). Some days ago I received an email from KSP Lawyers saon behalf of Telefonica saying that now I should pay the total amount of the phone at once within 10 days. I do not know if it is a legit email or a fraud, because they put the law firm’s bank account for me to deposit, why there and not to Telefonica? How can I know if this is legit information? I cannot access my account on My O2 app, I don’t know why it appears like my data doesn’t exist but i can login on the laptop browser What can I do?
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