Archive: English O₂ Community

My contract had been terminated without my knowledge and 500 euro taken my account without my permission. Thus, I request my refund and back to my contract.

Hi there 02, my wife and I ordered DSL via you for our new house in Bad Belzig. Please realise that each appointment is 6 hours waiting time - and I (try to) work from home. Plus it is a 3 hour round trip from our Berlin apartment to the new house. So that is 9 hours each time - minimum, because once I wait till 8pm it's not very practical to come back again to Berlin. Plus the train in each direction is €8.50. We have had 5 appointments That's 42ish hours of waiting so far - a full week of work lost. And €68 spent on trains back and forth. Appointment 1: The engineer came once, said it would work after he attached a socket to the wall. I tried the router as soon as he left. When the socket is attached to the 02 router neither the DSL or Internet Lights show. Appointment 2: This was booked - so I travelled to Bad Belzig. But during my tr

Hello, I have got an email on (24/8/2018) from info@o2.com about a DSL contract that I have applied for in October 2017 which didn't ever work and at this time when I went to O2 shop I was told that the contract was canceled by the company. Ofcourse I don't need the contract now but O2 already sent me an activation date on 5/9 and I'll not be in Germany before 7/9, what can I do to stop the contract? If it's not cancelled yet ,and to stop those emails. Thank you

Hello, I've got an email today (24/8/2018) from info@o2.com about a DSL contract that I've applied for in October 2017 which actually did not work after I went to O2 shop I was told that the contract was canceled by the company. Ofcourse I don, t need the contract now, but they are already on my way to making an appointment on 5/9 and I'm not in Germany before 7/9 so what can I do to cancel this contract.

Hello, I am moving out of Germany in less than a week and have faxed all of the required documents to cancel my mobile contract. Is there a way to confirm that you have received it and how long does it take to process? I am trying to figure out when I can close my german bank account and how much money to leave in there for the three months basic fee to be debited.

Hello O2 team, I have been trying to cancel my O2 DSL contract since February and am not able to do so. On March 31st I moved out of Germany. Before moving out I sent a cancellation letter to O2 (mid February) and also returned the modem (March 31st). In April I still received a bill from you so I contacted customer service and they said you have not received my cancellation letter from February. I have sent two more letter of cancellation for which I have proof from the post office that you have received them. However, I keep getting bills and the customer service I contact via chat still tells me you have not received my letters. I have sent friends to your store in Munich to solve the issue, since I now live abroad, but the store cannot cancel my contract either. Please let me know how I can cancel the contract in a way that assures me that you do receive my cancellation. At this point I cannot send letters anymore since yo

I have a new Huawei P20 phone, into which I have put my contract O2 nanoSIM. I can call and use LTE but can't send any text messages. I have set the service centre number to +491760000443 and still no luck. Can anybody help me please? 🙂 thanks in advance!

First of all thanks for this English community. I applied for the "My Handy" offer along with "o2 Free M". However, my application for Smartphone was not accepted as I got an automated rejection reply. Yesterday evening I have received only the Sim card, and since the smartphone application is not accommodated, it will remove the discount and the Mobilefunkvertrag will get expensive? and how much will I be charged monthly ? Without the phone, it is useless and expensive. I want to cancel everything. What is the procedure to cancel the mobile contract and everything? I already paid around 49 Euros using the "accept email" email, will I get them back? Your kind help will be appreciated. Thank you very much. Best,

I moved to Germany in Oct 2016. Upon arriving I contracted O2 with the help of my Head of Human Resources (as my level of German language is very poor). We tried to discuss a deal for DSL (still have, happy with), two mobile phone contracts and the possibility of a new phone. Some time later, after apparently being emailed multiple times by O2, we called back to see what was going on. They said they couldn't offer us a new phone without paying upfront as they didn't know us. This was fair enough. We asked about the emails, and they had been sending them to the wrong address as they had my name wrong. Without the phone, the contracts are unnecessarily expensive, so we declined the contracts. We kept the DSL. Fast forward to now, some ~18 months later and whilst checking my online back statement I noticed three separate bills coming out from O2. One for DSL, one for a mobile contract and one for a data card. Two days ago the head of HR again help

Hello, We recently started using O2 DSL, but have become locked out of our online account. Going through the password recovery it asks for the PKK, which I cannot find on any emails we got from o2, and we have never received post from them. Can someone from o2 help us find it some how please? Thanks

1)I have a O2 free M contract. I used up my high speed data very quickly this month. Is it possible to buy additional data as a once-off? 2) I think I saw an offer online to double data allocation on some contracts, but it didn't look like it was available for the o2 free M. Please advise if this is correct?

Hello! I ended my contract with O2 ( received the Kündigungsbestätigung per email ) contract will expire on September 21. I wanted to transfer my O2 number to the new provider but I received an sms from them saying they could not transfer it. Do I need a special permission from O2 in order for the number to be transfered before September 21 ? Number is: 017680746815 I would like to transfer it as soon as possible. Thank you!!

Hello there, LTE has stopped working for me this morning, not only on my iPhone but also on my iPad (both in the same contract). Would you know if there is any issue in the network or change in the configurations that I should be aware of? Thank! David

I started a contract with O2 more than a month ago, and after two missed appointments with the technician (showed up only the third time, with no explanation why he didn't show up before), my internet was activated. But it's been more than a month now, the router/modem is nowhere to be seen. I tried to buy an old modem online, but it didn't work. I called and online chatted with O2 many times, they kept telling me the router is on its way, but nothing for more than a month. Finally I decided to terminate the contract, because there is no service, and they are charging me monthly fees. But they told me i cannot because it is past 14 days of the beginning of contract. This is unbelievable costumer service, no service, no termination of contract allowed, no solution to the missing product. At one point they advised me to get a modem myself, because of some "system failures" so the router cannot be sent, and they are not sure

I never had such an item on my invoice before. This month my invoice is much higher and i see this cost is causing it. Can you please explain this? My Mobilfunknummer 017********8/Festnetznummer 04******6 edit o2_Nicolas: Personal details such as phone numbers should never be shown in an open forum.

I whona know how to stop automatic renew of my contract with o2. the date for do this action is 29.1.2019. Butt on official o2 website I cant find option where is posible to do that. And other this is that I had 2 bill to pay for last to months. I did that on mondey 20.8 august 2018. And o2 block today all my services.

Hello. It is not actually a question, but I expect to have a chance for communication with an O2 stuff in English and to let the problem resolved here. As in the "Thema", I made an application for cancellation of my DSL contract in mid May and already got a cancellation (complete) letter in early June. (I absolutely needed the termination, cause I moved out from Germany permanently. My German is very bad, so I asked one of my German coworkers for the actual application (phone call).) However, I received "rechnung" emails in June, July and August. Here, I would simply ask for stopping further charge and to give my money back. Thanks in advance regards, hibiarata

Hello, My contract with O2 is going to end in 4days. I already gave the cancellation notice well before and got the confirmation mail from O2. But now when I try to port the same number with another provider, it was rejected with reason "Fehlendes Opt-in". Please support me to enable the porting. Thank you.

Hello, My contract was ended by yesterday. Today I tried to port my O2 number to another provider. But it was rejected by O2. Could anyone support me, how shall I enable the porting of O2 number?

hello, my customer number is 6044702784 by 66.58 euro for the previous month

Hi, Sorry I dont speak German and I was having trouble using the hotline. The Deutsche Telecom engineers arrived yesterday morning and connected everything. But it has been almost 24 hours and the internet is still not connected. The status message on the modem is : "Status der Erkennung des Zugangsnetzes Hinweis: Nicht verbunden" Any help appreciated

Hello iv ordered as a new user of o2  Mobile phone with tarife. Order was 25.06. and iv got only a prepaid sim card. How long i need to wait for arrival of mobile phone...isnt 2 weeks a little to much for delivery of phone..when i check status of order it says at terminals...

Hallo all, I am forcing a problem with my contract. Last month (July) I was about to cancel my contract, I asked my German friend to help me with the phone call because in my experience the phone service can not speak English at all. And I got the answer from my friend (he is just next to me) that I had already done the cancellation, they would send a mail to me a week before the end date of contract, which is 15/08/2018. However, I have to go to Düsseldorf for my course, and I am not in my flat during the whole August, I am not sure that if I have got the mail or not. So I check my data today, in case that some accidents happen, and there it is... The contract did not cancel at all. I don´t know how to say... The O2 community is really helpful, however the customer service, like hotline etc. is really not useful at all. Please let me know how can I, perfectly, cancel my contract. 10000000% of appreciation. If u need

Hello all, I'm Jon, a potential client of yours asking for information in the Blue One plan which has me in doubt. The plan allows me to have a mobile plan and a internet plan combined, with three different options to choose. As a foreigner who needs both a German phone number and a internet connection, this is a really good plan. But, reading the conditions of the contract, I have read that there is a 300 GB data cap on the DSL plan. Which prompts me the question of if there is any workaround where I remove this data cap since I read that a standalone DSL plan doesn't have it. Would the solution be having two standalone internet and mobile contracts? Is there any better option? The site states that it's a combined plan is 10 € cheaper but at a cost of throttling the internet speed after watching some Netflix/Amazon/VoD services... Thanks in advance. Best regards, Jon

Dear 02, How can I talk to someone to fix my invoices that are wrong and are taking the wrong amount of money from my account? Kunden-Hotline - https://tel: 4989787979400 is not an option. Just sent you back here Thanks, Alberto