Archive: English O₂ Community

I made a post in the community 6 days ago to try and solve an issue of mine. The issue of mine is very much NOT solved and has only gotten worse. I will do a summary of the issues in chronological order, and if you wish to read the ORIGINAL post I made, it is here. 12/9/18 - I order "o2 DSL Free" and a router. 13/9/18 - I receive a confirmation-email of DSL instalment on 8/11/18. 13/9/18 - I receive a welcome email with information documents included. 14/9/18 - I receive a confirmation-email of DSL instalment on 2/10/18 (I requested this time instead of 8/11/18). 24/9/18 - Notification that hardware has been sent. 26/9/18 - Notification that hardware has been sent (I received it then too). 2/10/18 - A technician com

I am in the Netherlands and need to call Beitragservice but cannot figure out how to enter the number so that it works. The website says: Service Phone: https://tel:01806 999 555 10 * https://www.rundfunkbeitrag.de/kontakt/index_ger.html so i've tried: 01806 999 555 10 (msg says there is no connection to the number dialed) 1806 999 555 10 (doesnt connect at all) +49 01806 999 555 10 (msg says there is no connection to the number dialed) +49 1806 999 555 10 (does nothing for 20s then has a bleeping tone forever) I have an o2 loop prepaid SIM on an Apple Iphone5 and the network shown currently connected to in the netherlands is T-Mobile NL. Any ideas?

Здравствуйте. Скажите, пожалуйста, как я могу просмотреть список звонков в течение месяца? В счете-фактуре я вижу только платные подкл9ючения. Как смотреть бесплатно тоже?

My contract is Telephone - Internet - TV I don't know how to watch programs in my TV from o2, how to connect, which cable? What should I do? My TV is already connected to WiFi, and using the TV cable I can only watch 10 programs with very low quality. I'm trying to communicate with them in online chat in German language and they don't even answer. I don't know what's going on, what should I do?

I receive email from O2 each month asking me for payment. When I browse O2 website for registration, it claims that the mobile is wrong. As I am out of Germany, how can I settle the bill? Besides, is there any email of O2 such that I could communicate in words? Thanks.

I was told to come here from O2 Facebook Messenger to further cancel my contracts. I cancel my four o2 handy contracts on 25 Jun 18. All four. For some reason I keep getting billed for one of the four. Before I left I contact o2 by phone and went into local o2 shops and was assured everything was in order. However, I keep getting billed after leaving Germany for over a month. I'm at the end of my rope to cancel this contract finally but o2 belabors this process to no end. It should be simple but o2 has made it beyond difficult to cancel where as I gave them 45 days prior to my departure to cancel and I was charged for canceling before contract expired and paid. Please someone from O2 hear me and reachout to assist. PLEASE!

I brought o2 prepaid sim card from dm store in freiburg. I am unable to activate my o2 prepaid sim card as neither video conferencing person nor postident is accepting Indian passport for sim card actication. I visited all o2 stores in freiburg but the store people say that they can activate sim cards purchased only at o2 store only. Please help me to activate the sim card using my Indian passport.

Is there a way to change o2 homeBox 2 6741 configuration language(accessible at http://o2.box/) to English? Or is it only fixed to German? Thanks in advance.

Hi i terminates the pack of 9.99 euros(refrenz number:XXXXXXXX) But o2 was going to debit my money of 9.99 euros from my account by October 10 2018, please cancel this transaction Because of data security reasons, the account number was erased.

How to register with Indian passport

Hi, I have a 2 year postpaid contract with O2 that ends at 17/01/2019. I would like to cancel the contract when it ends. I read about number porting(portierung) but i am not really sure of the process, can someone explain in detail?

Hello all! I have been living here for 6 years and soon ill be flying to my motherland. I hold the same contract for 6 years. I am very well satisfied with the connection such as the reception. But, with the customer service is something terrible. They would say something but in reality its not gonna happen. I wanted to end my contract long back in the year 2015 but when i posted my termination notice(with acknowledgement due receipt), they said it arrived late. Funniest thing is i did not get the acknowledgment back!! I simply dont understand someone can buy a sim card anywhere in germany but to terminate the contract, one have to write a letter and post it. i understand they have their rules but atleast a phone call for consent would be appropriate. So, my contract got extended automatically. lets keep that a side. Last year i found that an amount of 8,99 € is being deducted every month. To my surprise it was happening for one and half years

Nach meinem heutigen Anruf bei Frau XXX von Ihrem Helpdesk-Team, schreibe ich Ihnen unter Bezugnahme auf diesen Telefónica Insurance-Betrug. An erster Stelle habe ich gekämpft, um diesen iPhone Albtraum vor 3 Jahren zu beenden, als mein Sohn nach Frankreich reiste und ich richtig meine Kündung mit Telefónica und ein WIRKLICHES Telefon machte, das ich bekam und unterschrieb (Anhang), um sein Handy zu schützen (Deutsche Familienversicherung). Als solches wusste ich NIEMALS von der Existenz Ihres TI, und ich habe NIEMALS irgendein Dokument erhalten oder unterschrieben, das mich an eine ZWEITE Versicherung für sein iPhone anschloss. Warum sollte jemand, der wusste, dass er von Telefónica eine Versicherung bei dir bekommen würde, TI, eine andere Versicherung bekommen? Entweder man ist dumm oder man wird in solch einen Betrug reingelegt! Außerdem habe ich nie Rechnungen von Ihnen erhalten, auch nicht während der Zeit, in der meine Post von der Deutschen Post an meine neue Adre

Hi I cancelled a contract with O2 for which I waited out 9 months and paid without using the number (my main number). When I got my initial main number (4 years ago) they gave me a second internet only sim for free (for which I was never charged). Now that my primary contract has ended, they sent me a new contract for this internet sim, with different terms and conditions and I have to pay for it. I have never used the sim in 4 years, and don't even have it. I can't even log-in to my o2 account anymore because my primary number has expired and it says they sent me a password to change my number to log in to this internet sim (which I don't have). I would like to cancel this new contract immediately (within my 2 week notice period). Could you please contact me right away to cancel this new contract and settle the issue?

I have three connections with o2.I was paying around 55 € per month. Since then I have decided to cancel the contract instead of offering better deals. Since I Wanted to Retain the Same Numbers I just went ahead and accepted the offer. I accepted the offer yesterday and today when I check the details. I was offered: 3 gb all net flat for 19.99 € 1 gb all net flat for 9.99 € 1 gb all net flat for 4.99 € now when I log in: 3 gb all net flat for 34.99 € 200 MB all net flat for 19.99 € 200 MB for 9.99 € Feel really cheated. please help me sort out this problem.

Hi all, I urgently need to speak with someone in English regarding an order I made earlier this week for a contract and phone with o2. I was asked to for an alternative payment method via the o2"Alternativ-Angebot zu Ihrer Bestellung", which I did fairly quickly, but did not receive any sort of confirmation or tracking number or anything from o2 after doing so. I wold really appreciate any help with this. Thank you.

Hello, the phone I ordered (order W***********) got returned to O2 due to an issue with the address. How can we update the delivery address for another attempt? Edit: I've hidden the personal data

My o2 postpaid contract is ending soon, and I'd like to use the number from that on an o2 prepaid connection. How can I do that?

Dear o2 Team, last weekend I was in Vienna, Austria. I always use o2 when I travel around EU so it was the case this time. However on Sunday, September 30th, I tried to to call a landline in Serbia for numerous times without any sucess. I would receive a beep-beep tone and the call would end without going through. Or I would receive a voice message from Austrian "3" network stating that the number does not exhist. At the end, my credit fell below 1 EUR, and therefore I would like to lodge a complaint. This is the first time ever since May 2015 to experience something like that.

Hello, I requested the cancellation of my contract and I got an email confirmation that will happen on 11-10-2018. But I want to keep my current number has a prepaid. Is this possible? Will it be automatically done? Thank you in advance.

I have no idea how to contact someone about my phone I ordered and paid €151 for but never got. I have tried calling, but it was all in German and no one answered. The live chat kept getting disconnected before I could speak to anyone. There must be a way to contact O2 somehow right?

On the 23rd of Jun 18, I have my family on mobile at the store in Globe in Kaiserslautern, Germany. Our customer numbers are 60xxxxxxxxx, 60xxxxxxxx and 60xxxxxxxx. The customer number 60xxxxxxxx is associated with two phone numbers, 0176xxxxx472 and 0176xxxxx583. As of today, 0176xxxxx583 is still active. Below is the customer numbers and mobile numbers associated with them. Customer # 60xxxxxxxx Mobile #s 0176xxxxx472 and 0176xxxxx583 Customer # 60xxxxxxxx Mobile # 0176xxxxx687 Customer # 60xxxxxxxx Mobile # 0176xxx347 Please know I no longer live in Germany and now live in United States. Requesting assistance for canceling cellphone # 0176xxxxx583 associated with customer # 60xxxxxxxx. Mcxxx Gxxxxx and Axxxxx Axxxxxx Gxxxxxx edit by TBCMagic: Public forum. Please do not post private informations. Thanx! :)

I would like to cancel my subscription but I don't know how to do that. Could anyone help me?

Internet doesn't work and info light on the router is red I have been having issues with internet connectivity, it goes on and off. This morning, when I restarted, it went completely off and the info button now has a red light

Hello. I have been receiving rechnung even after my cancellation (which was in July) of sim card and account. I dont understand why O2 has been trying to make transactions from my bank account and also charging me that even after cancellation. I really want to know the reason for that finish all the transaction with O2. Moreover if I have also closed the bank account, how should I pay for that. Especially when I am living outside of EU.