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Prepaid credit recharge error

B
Neuling

*I didn't know there is also English community. Since I can’t find any way to delete this question, I would just leave it here.

 

22.07.2023 Sat

  • I went to o2 app to recharge credit.
  • Above the o2 app was a yellow warning box saying the refreshing doesn't work, try later.
  • I thought not any serious problem would happen, and just recharged credit 15 euro because I needed to keep my mobile plan.
  • But the credit 15 euro was not recharged.
  • However, automatically a message arrived saying that we will receive money by SEPA. 
    (me: 😸 What !! I didn't receive my credit !!)

24.07.2023 Mon

  • I thought it should be alright, maybe on Monday I will receive my credit.
  • But when I saw my credit it was still not recharged.
  • So I had no choice but again recharge 30 euro, just in case.

Conclusion

  • My credit should be in total : 45 euro
  • However, the credit in my o2 app : about 30 euro
  • = 15 euro credit is missing.

❗️ Therefore I require for canceling SEPA for 15 euro(22.07.2023).

 

Does o2 really think that using yellow box will be enough to make customers not try recharging credit?

Then how should we do when we really need to recharge credit within a day?

I think at least the automatic SEPA issuing shouldn't operate.

 

Edit by MXP_Alex: Moved from o2 Prepaid to English o2 Community

Lösung von o2_Flo

Hey @BubblyPillow,

welcome to the o2 Community :) 

If I remember correctly, there was some maintenance in the app over the weekend. What is the current situation? Has the money really been collected? Was there perhaps a booking and your credit was increased?

Greetings,
Flo

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5 Antworten

o2_Flo
  • o2_FloTeam
  • Team
  • 13177 Antworten
  • Lösung
  • 26. Juli 2023

Hey @BubblyPillow,

welcome to the o2 Community :) 

If I remember correctly, there was some maintenance in the app over the weekend. What is the current situation? Has the money really been collected? Was there perhaps a booking and your credit was increased?

Greetings,
Flo

Lerne die Moderatoren kennen & stell dich selbst vor :) https://g.o2.de/o2_Flo
B
Neuling
  • BubblyPillow
  • Autor
  • Neuling
  • 4 Antworten
  • 26. Juli 2023

Summary: 15 euro credit has been recharged and used. It was just not able to see whether it is recharged at the moment, especially when maintenance going on the app.

 

Hello @o2_Flo, I just have checked my Aufladungen & Abbuchungen.

And I think now everything is fine because though I had not been able to confirm whether my credit had been recharged or not due to maintenance work and no working of app refreshing now I can see my credit has been recharged and used.

 

 

o2_Steffen
  • o2_SteffenTeam
  • Team
  • 14674 Antworten
  • 30. Juli 2023

Hello @BubblyPillow,😊

OK, that looks good, thanks for your feedback.

If there is anything else and you need help, just let me know here again.

Best regards

Steffen

Du möchtest Tester oder Testerin werden um die aktuellsten Smartphones und Gadgets unter die Lupe zu nehmen? Wir suchen dich! => https://hilfe.o2online.de/testgeraete-8
R
Neuling

About 1 month ago, they deducted 19.99€ from my credit, for nothing,(i did not get any promotion and after two days i had to top up again).

I called them and unfortunately they do not responsible about it , and only give me different numbers.

I kept calling different numbers but they did not refund my money

 


 

o2_Andrea
  • o2_AndreaTeam
  • Team
  • 26467 Antworten
  • 17. September 2023

Dear @reduce credit without service ,

you ordered a o2 My Prepaid Data pack XL on August 12th, for which the amaount amount of 19,99 euros was used. The o2 My Prepaid Data pack XL was still in the queue. If you want to use another pack, the packs in the queue must first be deactivated.

A few hours later you ordered a o2 My Prepaid Pack M, which was then waiting in the queue to be activated.

If you have already activated an itemised bill, you can see in the overview when what was charged.

Kind regards,

Andrea

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