Contract termination due to limited service

vor 1 Jahr
13. September 2023
7 Antworten
92 Aufrufe

I am not getting proper network in my apartment and i am trying to cancel my contract from long time to switch to new operator but no one is helping me , can some help

Lösung von bs0

It may seem unfair to you but it is not really. As it says on the reply you received, mobile contracts are not tied to a particular location so do not guarantee a specific speed at your address. For this reason there is no possibility to terminate the contract early if there are faults affecting the service where you live. If you want that flexibility then you should either opt for a contract with a term of just one month or use a prepaid tarrif.

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o2_Andrea
Team
26467 Antworten
vor 1 Jahr
17. September 2023

Dear @i want to terminate contract ,

welcome to our community. 🌝

Have you already taken a look at the Live-Check to see what your current network availability is like? There you can also report a fault yourself if there is not yet one and it should be necessary.

You can cancel your tariff after the contract period has expired. On our website there is a button at the bottom right "Cancel contract".

Kind regards,

Andrea

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A1A2A3
Neuling
1 Antwort
vor 1 Jahr
18. September 2023

OK. Thank you for the explenation but how can I terminate the contract if the delivered speed is 2-3 MB/s and the bandwith is not existing on evenings and weekends

i want to terminate contract
Autor
Neuling
1 Antwort
vor 1 Jahr
19. September 2023

@o2_Andrea if i am not getting service at my home, and i have multiple times reported this problem , and everytime i am told there is some issue in my area, and no one can gurantee proper service, and still expects me to continue the contract till the end of termination period of 2 years then thats not a fair ask. I feel like i am trapped in this situation and no one is helping.