Hi,
Can someone explain why I get new items in my bill without any notification?
My payment increased from 23,73 to 45,57.
I already chnaged billing to Itemsed but it will be great if someone can check and explain the reason of this increase.
Best Regards
Celik
Edit o2_Antje: Moved from Rechnung to English Community / 17.08.2023
Lösung von o2_Andrea
Dear
welcome to our community. 🌞
Connections and services are, for example, charges that are incurred and not included in your contract, such as calls from Germany to other countries.
EU roaming only includes usage in other EU countries when you make calls from there to Germany or a call another number in that country.
This may also include calls to toll numbers, such as premium votings and something like that.
You will find an exact specification on your itemized bill (EVN), if you have ordered one.
Kind regards,
Andrea
Dear
welcome to our community. 🌞
Connections and services are, for example, charges that are incurred and not included in your contract, such as calls from Germany to other countries.
EU roaming only includes usage in other EU countries when you make calls from there to Germany or a call another number in that country.
This may also include calls to toll numbers, such as premium votings and something like that.
You will find an exact specification on your itemized bill (EVN), if you have ordered one.
Kind regards,
Andrea
Dear Andrea,
I have set below in my account details. I guess this is what you refer when you suggest EVN.
Two numbers belong to my kids and we live in Germany. We haven't travelled to any other countery in last 4 months.
I feel there are new services added to my contract without my knowledge (two numbers shows the same item iin Invoice with different amount, Verbindungen & Services).
I hope I will see the details in coming month sine EVN just activated last week.
Best Regards
Ramazan Celik
Hey
I'm very sorry that the extra cost to you can't be explained. Unfortunately, we can't see anything without an EVN either. Please contact us again with your next bill :)
Greetings,
Flo
Hi,
It is funny because after EVN approved, monthly bill returned back to regular trend ~23 euro.
So we will never know why I paid 22 euro extra last month.
Dear
thank you for your resonse. Keep an eye on your itemized bill , maybe there will be further entries that you can possibly link retroactively to the period of the increased bills or that will help you to clarify this.
Kind regards,
Andrea
Hi,
So I need to wait another bill with more charges to understand the reason of prevoius over charge.
Best Regards
Herr Celik
Hey
In the course of data security, such entries are of course also restricted for us employees. I ask for your understanding. If there are any unclear items again, feel free to contact me here again!
Greetings,
Flo
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