Lösung von o2_Jessica
Zur Antwort springenDeactivate my prepaid card
I have lost my prepaid sim card before 1 month. How can I deactivate it.
Benutzerebene 6
+1
Hi,
you can wait for a Mod. If you are sure, that nobody use the card, you can save your time. It´s a prepaid card, who will be deactivated automatically.
Best regards.
you can wait for a Mod. If you are sure, that nobody use the card, you can save your time. It´s a prepaid card, who will be deactivated automatically.
Best regards.
Benutzerebene 7
- Team
- 14880 Antworten
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8 February 2016
- Lösung
Hello @mkuniyil ,
if you want to deactivate your sim please send us a message to our account@o2_Support with the relevant phone number.
In case that you do not want to use the card anymore it is possible that we pay the money of your account off.
Therefore you have to fill out this form: http://static2.o2.de/blob/11417674/v=7/Binary/prepaid-guthabenauszahlung.pdf
and send it to:
Telefónica Germany GmbH & Co. OHG
O2 Prepaid Kundenbetreuung
90345 Nürnberg
Kind regards,
Jessica
if you want to deactivate your sim please send us a message to our account
In case that you do not want to use the card anymore it is possible that we pay the money of your account off.
Therefore you have to fill out this form: http://static2.o2.de/blob/11417674/v=7/Binary/prepaid-guthabenauszahlung.pdf
and send it to:
Telefónica Germany GmbH & Co. OHG
O2 Prepaid Kundenbetreuung
90345 Nürnberg
Kind regards,
Jessica
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